[Hiring] Implementation Engineer @Tealium

Role Description

We are looking for an Implementation Engineer to join our Field Engineering organization. The Implementation Engineer (IE) is a customer-facing technical partner who works closely with Account Teams and customers to drive successful implementations, accelerate platform adoption, and ensure measurable outcomes across the customer lifecycle.

• This role goes beyond traditional implementation delivery, requiring a blend of technical consulting, solution design, customer data strategy, and data analysis to support complex customer environments.
• The IE serves as a trusted advisor, helping customers solve technical challenges, optimize their platform use, and realize sustained business value through proactive engagement and guidance.
• Successful candidates will demonstrate strong ownership, resourcefulness, data-driven decision-making, adaptability, continuous learning, and a highly collaborative mindset across internal and external stakeholders.
• This role also requires the ability to effectively leverage AI-powered tools and modern workflows to accelerate implementation delivery, improve data quality and troubleshooting, and enhance customer outcomes at scale.

Your Day to Day

• Proactively support customer adoption, expansion, and technical success across proof of value, implementation, and forward-deployed engagements.
• Collaborate with customers, account teams, and partners to design and implement end-to-end solutions that connect data collection, enrichment, activation, and measurement to clear business and AI-driven outcomes.
• Lead discovery and solutioning sessions to clarify goals, validate feasibility, assess customer architectures and implementation maturity, and identify technical risks, adoption blockers, optimization opportunities, and new use cases.
• Serve as a trusted technical advisor to customer stakeholders, translating complex technical concepts across data, marketing, IT, and emerging AI-focused use cases in a clear and actionable way.
• Leverage AI tools and modern workflows (including code assistants, automation, and analytics copilots) to accelerate implementation delivery, improve solution quality, and surface insights more efficiently.
• Use SQL, data analysis, visualization, and AI-assisted analytics to validate data quality, identify patterns, and generate scalable, customer-ready insights and recommendations.
• Troubleshoot complex technical issues across JavaScript tags, APIs, SDKs, integrations, and data pipelines, using both traditional debugging methods and AI-assisted diagnostic approaches to accelerate resolution.
• Support proof of value and expansion opportunities by identifying technical requirements, validating solution fit, documenting key decisions and next steps, and applying deep expertise in Tealium’s solutions across customer engagements.
• Identify, evaluate, and implement AI-enabled and modern tooling opportunities to improve implementation efficiency, reduce manual effort, accelerate time-to-value, and optimize delivery outcomes at scale.
• Act as a bridge between technical execution and business outcomes, ensuring every implementation is tied to measurable customer value and long-term success.

Qualifications

• Experience working with Tealium products and solutions is strongly preferred.
• 3+ years of experience in client-facing technical roles such as implementation, solutions consulting, technical support, or customer-facing engineering within a SaaS, digital technology, martech, or data environment.
• Strong experience in troubleshooting and resolving technical issues related to tagging, APIs, SDKs, integrations, data discrepancies, and front-end implementations in complex customer environments.
• Deep familiarity with digital marketing technologies, tag management, customer data platforms, digital analytics, and data/AI-driven workflows across web, mobile, and connected applications.
• Demonstrated ability to leverage AI-powered tools and modern workflows (e.g., code assistants, analytics copilots, automation tools) to accelerate debugging, improve solution quality, and increase delivery efficiency.
• Strong written and verbal communication skills in English are required; Spanish language proficiency is a plus.
• Proficiency with SQL and data analysis to validate implementations, assess data quality, identify issues, and generate actionable customer insights and recommendations.
• Expert in JavaScript, HTML, CSS, Python, JS frameworks, and experience in mobile frameworks or other coding languages.
• Strong written and verbal communication skills, with the ability to clearly explain technical concepts to both technical and non-technical stakeholders.
• Ability to lead customer-facing discussions, manage expectations, navigate escalated issues, and collaborate effectively across internal teams, partners, and customers.
• Demonstrated ownership mentality with the ability to independently manage customer expectations, drive issue resolution, and execute without heavy reliance on program or project management support.
• Data-driven mindset with the ability to make decisions grounded in analysis, measurement, and customer impact.
• Continuous learner with a strong interest in emerging technologies, especially AI-enabled tooling and modern implementation practice.
• Ability and willingness to travel approximately 20% to support customer engagements, onsite meetings, and other business needs.

Benefits

• Employees are eligible to receive an annual bonus and stock options.
• Employees and their families are eligible for medical, dental, vision, life, and disability insurance.
• Employees have the option to enroll in our 401k plan and are eligible to receive contributions for company matching.
• Employees are eligible for flexible paid time-off and extended paid parental leave.
• We offer 11 paid holidays annually with an additional Healium Be-Well break for most employees.
• We offer 15 hours of paid work time for volunteer activities and programs.
• Our sick leave accrual is as follows:
• Exempt CA employees (not including San Francisco) including NY: accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year.
• Exempt Non-CA employees (not including NY) including SF: Accrue 1 hour every 30 hours worked. Cannot exceed 180 hours in the calendar year.
• Non-Exempt: accrue 1 hour every 30 hours worked. Unused carries over to the next year. Not to exceed 108 hours in a calendar year.
• Compensation Range: $85,000 - $110,000 Base + Bonus.

Company Description

At Tealium, we don’t just offer the ordinary, we provide the extraordinary:

• Tealium WOWs (Ways of Work), our award-winning culture is how we think, act, and connect together at Tealium.
• Mosaic, our commitment to diversity, equity, and inclusion is grounded in our mosaic of diverse perspectives and shared belonging.
• Tealium Cares, to promote caring in our communities, offering 15 hours of paid work time for volunteer activities and programs annually.
• Tealium Connects (remote-first working), enabling many of us to choose where we do our best work.
• Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants.
• Tealium Time, paid time-off policy to offer flexibility to take time when needed and robust leave programs.
• Healium, health and wellness programs to help us be our best selves.
• Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities.
• Health and Related Benefits Programs, offering market competitive benefits programs.