[Hiring] Implementation Consultant @The Descartes

Role Description

As enterprise demand for Global Trade Intelligence (GTI) solutions grows, Descartes needs a senior and an intermediate Implementation Consultants who can ensure complex implementations deliver value quickly, reliably, and at scale. These roles exist to bridge strategy and execution; owning high-impact SaaS deployments, aligning multiple stakeholders, and ensuring our clients realize the full potential of GTI within their ERP and CRM ecosystems.

• Accelerate Time-to-Value — Reduce average enterprise implementation timelines and achieve on-time go-lives across all assigned projects within 12–18 months.
• Drive Client Confidence & Retention — Establish trusted advisor relationships with strategic accounts, resulting in high satisfaction scores and long-term platform adoption.
• Deliver High-Quality Implementations — Ensure consistent, scalable delivery of GTI solutions with minimal post-go-live defects or escalations.
• Strengthen Integration Execution — Achieve seamless coordination with third-party integration teams, meeting agreed scope, timelines, and technical requirements.
• Standardize Delivery Excellence — Contribute to reusable frameworks, documentation, and governance models adopted across the GTI implementation team.
• Enable Customer Self-Sufficiency — Design onboarding, architecture, and training approaches that reduce dependency on post-launch support.
• Improve Operational Efficiency — Identify and implement process improvements that reduce rework, increase traceability, and optimize DevOps and release governance workflows.

Qualifications

• 5-7 years experience leading enterprise SaaS implementations and ERP/CRM integrations (SAP S/4 HANA, Oracle Fusion, Salesforce).
• Strong hands-on knowledge of API architectures (REST, SOAP, SFTP) and integration design patterns.
• Familiarity with global trade compliance systems (e.g., denied party screening, export processes) is an asset.
• Experience coordinating third-party development or integration teams in complex delivery environments.
• Proven ability to manage multiple enterprise implementations with minimal oversight.
• Strong project governance and Agile/Scrum execution experience (Jira, Azure DevOps, Freshservice).
• Experience leading UAT, multi-environment deployments, and hypercare phases.
• Ability to translate technical complexity into clear plans for both technical and executive stakeholders.
• Trusted advisor mindset with the ability to influence senior client stakeholders.
• Strong cross-functional collaboration across Product, Engineering, Infrastructure, and Compliance teams.
• Clear, confident communicator in both technical and business contexts.

Benefits

• High-Impact Role: Lead complex, high-visibility implementations for global enterprise clients across aerospace, manufacturing, and defense sectors.
• Strategic Exposure: Partner closely with senior stakeholders internally and externally, influencing product direction and client success.
• Growth & Scope Expansion: Opportunity to shape delivery frameworks, mentor others, and expand into broader leadership responsibilities over time.
• Collaborative Environment: Work cross-functionally with experienced teams in Product, Engineering, and Compliance in a fast-paced, solution-oriented culture.
• Modern Tools & Technologies: Engage with leading integration technologies, enterprise platforms, and DevOps tooling.
• Autonomy & Ownership: Operate with a high degree of independence while being supported by a globally distributed, expert team.

Salary Range

$65,000 - $75,000 USD annually - Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation.