[Hiring] Immigration Assistant @D2B

Role Description

As an Immigration Assistant, you will play a critical back-office and candidate-facing role in driving our Australian immigration and recruitment operations. You will serve as the primary operational link between candidates, our recruitment consultants, and registered migration advisers. Your main focus will be managing candidate documentation, ensuring full compliance with Australian Skills Assessment and 482 visa checklists, keeping candidate records pristine in our CRM, and supporting candidates through proactive, multi-channel communication.

Responsibilities

• Candidate Communication & Follow-Up: Contact candidates regularly via phone, email, and messaging platforms to collect outstanding information and documentation required for Australia Skills Assessments and 482 visa applications.
• Document Verification & Quality Assurance: Review, verify, and organize candidate documents to ensure 100% accuracy, completeness, and consistency against Australian visa checklists.
• Advisor & Team Liaison: Collaborate closely with immigration/migration advisers to ensure files are meticulously prepared and any compliance gaps or outstanding requirements are promptly addressed.
• CV Formatting & Document Preparation: Format, update, and prepare professional candidate resumes using company-standard templates prior to submission.
• CRM & Records Management: Maintain accurate, real-time candidate records and progress logs within our recruitment database (JobAdder).
• Progress Monitoring: Track candidate timelines, proactively follow up on delayed documentation, and ensure applications meet strict submission deadlines.
• Administrative & Recruitment Support: Support recruitment consultants with general administrative duties, database maintenance, candidate correspondence, and confidential electronic file management.

Qualifications

• Experience: Proven track record in recruitment administration, document verification, HR support, immigration assistance, or a closely related back-office role.
• Language Proficiency: Excellent written and spoken English skills, with the ability to communicate professionally and clearly with candidates and overseas colleagues.
• Bilingual Capability: Confident communicating with Filipino candidates in both English and Tagalog (written and spoken).
• Technical Skills: Strong proficiency in Microsoft Office, document formatting tools, and web-based database/CRM systems.
• Detail Orientation: Exceptional eye for detail and high standards when auditing critical personal and professional documentation.
• Organizational Skills: Demonstrated ability to multitask, manage high candidate volumes, and meet strict deadlines without compromising quality.

Preferred

• Australian Immigration Knowledge: Familiarity with Australian migration processes, 482 visa documentation, or trade/professional Skills Assessment body requirements.
• Global Exposure: Prior experience working with an international firm or supporting remote, overseas-based operations teams.
• Platform Knowledge: Hands-on experience navigating and managing records within JobAdder CRM.

What You’ll Bring

• Proactive Ownership: A self-starter attitude with the discipline to work independently, manage competing priorities, and drive tasks to completion with minimal oversight.
• High Reliability & Integrity: A trustworthy approach to handling sensitive personal data, strict confidentiality, and high-stakes migration records.
• Strong Interpersonal Drive: A warm, persuasive, and systematic communication style that keeps candidates engaged and motivated to complete their application requirements.
• Pride in Process: A process-driven mindset that takes satisfaction in clean data, orderly files, and flawless document packages.