[Hiring] IDE Technical Coordinator @Edify Org

Role Description

The International Diploma in Education (iDE) program at Edify leverages online learning to train teachers at its partner schools. It uses three integrated systems to register, train, and communicate/track progress throughout the lifecycle of each cohort. The primary role of the iDE Technical Coordinator is to ensure data quality across the systems.

• Manage and optimize cross-platform integrations, automations, and data syncs.
• Troubleshoot and diagnose issues as they arise.
• Supplement work in these areas as assigned by leadership.

Duties/Responsibilities

• Registration
  • Create cohort branches in TalentLMS with admins for each one.
  • Setup school for registration in TalentLMS and Salesforce.
  • Create teacher and facilitator groups for each cohort.
  • Setup the cohort in the Registration Portal (Wordpress).
  • Set the cost and registration period.
  • Update the registration form (WPForms).
  • Update the payment methods (country-specific).
  • Test entire process well in advance of open registration period.
  • Enroll schools in the cohort in Salesforce.
  • Assign appropriate Salesforce permissions to in-country leads for each cohort.
  • Troubleshoot registration issues with registrants.
  • Create and update FAQ page for each new cohort.
  • Import courses to Salesforce.
• Cohort Support
  • Create weekly progress reports in Salesforce and check for errors.
  • Release course reports and results via TalentLMS user fields.
  • Export end-of-term results to Salesforce.
  • Troubleshoot synchronization issues between TalentLMS and Salesforce.
  • Develop scalable automation to identify synchronization issues.
  • Perform manual updates as necessary to support exceptional circumstances.
  • Meet with iDE team.
  • Collaborate with Edify HR & IT Teams regarding impacts to TalentLMS and/or Salesforce.
• End of Term/Cohort
  • Create reports on end-of-term scores and review with iDE team for discrepancies.
  • Coordinate sharing of term results with teachers.
  • Deactivate cohorts in Salesforce and delete branches in TalentLMS.
• General Systems Support
  • Quality assurance of courses in our LMS system.
  • Data quality analysis.
  • Troubleshoot systems automation.

Qualifications

• Personal values that align to Edify’s mission.
• Living example of servant leadership.
• Strong organizational skills, including effective time management and prioritization of competing demands/multiple deadlines.
• Strong analytical and problem-solving skills.
• Excellent written, verbal and technology-based communication skills.
• Demonstrated ability to troubleshoot complex technical issues.
• Course design in an LMS system.
• Strong cross-cultural collaboration and communication skills.

Requirements

• Required Systems Knowledge:
  • LMS (TalentLMS preferred but not required).
  • Salesforce Flow.
  • Wordpress.
  • Zapier or similar workflow integration platform.
  • Woo Commerce.
• Preferred Systems Knowledge:
  • PHP.
  • Linux.
  • MySQL.

Education and Experience

• B.S. in Computer Science, Engineering, Information Technology, or similar.
• Two years of experience in the IT Field working in systems integration.

Additional Information

• Applications will be accepted for this position through September 30.