[Hiring] HVAC/R Regional Vice President of Service @CoolSys

Role Description

The Regional Vice President, Service provides executive leadership and strategic direction for a large multi-state service region. This role is responsible for overseeing Regional Directors, Service Managers, and branch leadership teams to drive operational excellence, financial performance, customer satisfaction, and sustainable growth across the region.

The Regional Vice President leads a large-scale organization consisting of multiple service operations and several hundred associates while ensuring alignment with company objectives, safety standards, and the CoolSys CARES culture. This leader serves as a key strategic partner to executive leadership and plays a critical role in expanding market presence, driving profitability, and developing future leaders within the organization.

This position is remote in the US Eastern time zone.

Responsibilities

• Champion and drive a culture of Safety throughout the region and ensure all safety policies, procedures, and compliance requirements are consistently followed.
• Develop and execute regional business strategies that support company growth, profitability, operational excellence, and customer retention objectives.
• Provide leadership and direction to Regional Directors and senior operational leaders across multiple branches and markets.
• Establish and monitor financial and operational performance metrics, including revenue growth, gross margin, EBITDA, labor productivity, customer satisfaction, and operational efficiency.
• Lead regional forecasting, workforce planning, and resource allocation strategies to support current and future business demands.
• Identify and drive expansion opportunities into underserved markets, strategic verticals, and new customer offerings.
• Partner closely with Sales and Business Development leadership to support revenue growth initiatives and strategic account development.
• Build and maintain executive-level customer relationships while ensuring high levels of customer satisfaction and service delivery.
• Lead escalation management efforts for critical customer, operational, or employee-related issues.
• Drive continuous improvement initiatives and operational standardization across the region.
• Collaborate with executive leadership on strategic planning, budgeting, acquisitions integration, and organizational initiatives.
• Provide leadership development, succession planning, coaching, and mentorship for Regional Directors and operational leadership teams.
• Ensure compliance with company policies, regulatory requirements, and applicable federal, state, and local laws.
• Foster a culture of accountability, collaboration, innovation, and operational discipline across the organization.
• Embody and promote the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
• Perform other duties and strategic initiatives as assigned.

Qualifications

• Bachelor’s degree in Engineering, Business Administration, Operations Management, or related field preferred.
• MBA or advanced business degree strongly preferred.
• Extensive leadership experience managing large-scale service operations across multiple regions or states.
• Proven success leading leaders, including Regional Directors and senior operational management teams.
• Demonstrated ability to drive operational performance, financial results, and organizational growth within a service-based organization.
• Strong executive presence with the ability to influence senior leadership, customers, and cross-functional stakeholders.
• Deep understanding of service operations, field service management, labor planning, and operational scalability.
• Demonstrated experience managing P&L responsibility and interpreting financial and operational performance metrics.
• Proven ability to lead organizational change, continuous improvement, and operational transformation initiatives.
• Strong customer relationship management skills with experience managing large or strategic accounts.
• Demonstrates knowledge of current and emerging refrigeration, HVAC, and related service technologies.
• Excellent communication, leadership, negotiation, and problem-solving skills.
• Ability to build high-performing teams and develop future organizational leaders.
• Valid driver’s license and good driving record.
• Requires frequent overnight travel.
• Ability to understand and follow all company policies and procedures and all applicable state and federal laws.
• Proficiency with standard business software and reporting tools including Microsoft Office Suite and operational systems.

Benefits

• Competitive pay $250-300K + bonus
• Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.

Company Description

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!