[Hiring] HubSpot Operations Manager @Havenly Brands (Havenly, Interior Define, Burrow, The Citizenry, The Inside, and St. Frank)

Role Description

This is a remote position located in Latin America. It will be a long-term contract. Resumes must be submitted in English. Any resumes submitted in other languages will not be considered.

We are seeking a highly reliable and proactive HubSpot Operations Manager based in LATAM to own the day-to-day health, performance, and optimization of our HubSpot ecosystem. This role is critical to ensuring our CRM runs seamlessly across sales and marketing—supporting a fast-moving U.S.-based team through both real-time collaboration and strong async execution. This is not just a support role—you will act as the system owner, responsible for maintaining quality, solving issues quickly, and continuously improving how HubSpot drives the business.

Key Responsibilities

• HubSpot Ownership & System Health
  • Own the ongoing management, QA, and optimization of HubSpot across pipelines, workflows, and data.
  • Conduct proactive audits to ensure workflows, sequences, and automations are functioning correctly.
  • Maintain high standards for data cleanliness, structure, and consistency.
  • Identify issues before they impact the business and resolve them quickly.
• Inbound Support & Team Enablement
  • Act as the first line of support for HubSpot-related requests from U.S.-based teams.
  • Respond quickly and clearly to inbound questions (same-day turnaround expected during overlap hours).
  • Troubleshoot issues across workflows, sequences, deal stages, and integrations.
  • Document solutions and help educate teams to prevent repeat issues.
• Workflow & Automation Execution
  • QA, optimize, and maintain all existing workflows and sequences.
  • Build and launch new workflows and automation to support evolving initiatives.
  • Ensure automation logic is scalable, efficient, and aligned to business goals.
• Analytics & Performance Monitoring
  • Monitor performance of sequences, workflows, and sales activities.
  • Identify gaps or inefficiencies and proactively recommend improvements.
  • Build and maintain dashboards to support pipeline visibility and performance tracking.
• Cross-Functional Execution (Async + Real-Time)
  • Translate business requirements into HubSpot builds with minimal oversight.
  • Work effectively across async communication (Slack, docs) and live collaboration.
  • Provide clear updates on progress, blockers, and completed work.
• Integrations & System Reliability
  • Maintain and QA integrations with tools like Dialpad, Magento, and other systems.
  • Troubleshoot sync issues and ensure data flows correctly across platforms.
  • Stay current on HubSpot updates and recommend improvements.

Qualifications

• 3–6+ years of hands-on HubSpot experience (Sales Hub required).
• Proven experience working remotely with U.S.-based teams.
• Strong English communication skills (written and verbal).
• Demonstrated ability to work independently and proactively in an async environment.
• Deep understanding of workflows, automation logic, CRM data structure, and reporting.
• Strong troubleshooting and problem-solving skills.
• High attention to detail and commitment to data accuracy.
• Experience supporting sales teams and pipeline management preferred.

Success Metrics

• Fast, reliable response times to inbound requests.
• Reduction in workflow errors and system issues.
• Improved data cleanliness and CRM accuracy.
• Increased efficiency and performance of automation and sequences.
• Strong adoption and satisfaction from internal teams.

What We’re Looking For

• Highly responsive and dependable during U.S. working hours overlap.
• Self-starter who does not require step-by-step direction.
• Clear communicator who keeps stakeholders informed without being asked.
• Process-minded operator who can both fix and improve systems.
• Comfortable working in a fast-paced, evolving environment with shifting priorities.