[Hiring] Housekeeping Supervisor @International Facilities Services

Role Description

To supervise and coordinate all housekeeping functions, equipment and procedures.

Key Responsibilities

• Housekeeping Operations and Supervision:
  • Establish and maintain a system of housekeeping to ensure all accommodation is appropriately prepared and maintained for site residents.
  • Conduct planned and random inspections of facilities and contents to ensure standards are maintained and to identify replacement and repair requirements.
  • Oversee the maintenance and repairs to the facilities.
• Housekeeping Inventory Control:
  • Issue supplies and consumables to staff as needed.
  • Keep track of supply levels and place requisitions when required to replenish stock.
• Health and Safety Compliance:
  • Inspect accommodation, housekeeping and ablution facilities for conformity with health and safety policies, procedures and checklists.
  • Report identified problems to the Housekeeping and Laundry Manager.
• Staff Supervision:
  • Manage and reconcile employee leave and attendance records.
  • Respond to or redirect employee queries as required.
  • Conduct employee appraisals.
  • Manage first level labour relations matters.
  • Identify areas for employee development and provide training.
• Client Relations and Complaint Resolution:
  • Follow up on client queries and complaints.
  • Resolve minor client complaints and problems.
  • Escalate client complaints out of scope of responsibility to the Housekeeping and Laundry Manager for further resolution.
• Effective Teamwork and Self-Management:
  • Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development.
  • Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
  • Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
  • Manage colleagues’ expectations and communicate appropriately.
  • Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.

Qualifications

• Grade 12
• Hospitality diploma would be preferred
• 5 years’ hospitality industry experience of which 2 should be in a supervisory or team leader role

Knowledge/Competence

• Knowledge:
  • Housekeeping and laundry practices and equipment
  • Health and safety standards
• Skills:
  • Verbal and written communication
  • Numeracy
  • Literacy
  • Interpersonal
• Attributes:
  • Integrity
  • Tolerant of stress and pressure
  • Attention to detail
  • Deadline driven
  • Quality orientation