[Hiring] Helpdesk Engineer @Smartcat

Role Description

Provide exceptional IT support to employees to ensure smooth and efficient workflow, minimizing disruptions and enhancing productivity.

• Provide first-level support to employees for IT-related issues
• Manage licenses and hardware for the company (control, provisioning)
• Help employees with internal IT questions (VPN set up, access provisioning, etc.)
• Troubleshoot and resolve technical issues

Qualifications

• Bachelor's degree in computer science, information technology, or a related field
• 2+ years of experience in a helpdesk or support role
• Strong technical skills, including proficiency with Windows, macOS, and Linux
• Excellent English language and communication skills
• Experience in network configuration on different OS
• Timezone between US and EU is a plus
• Ability to work independently and as part of a team

Benefits

• A global, connected team
• Remote-friendly roles with flexibility
• Highly collaborative, globally-distributed team
• Innovative use of AI across the organization
• Opportunity to shape how AI transforms the workplace
• Reshaping the $100B multilingual content industry
• Join a company growing at 130% YoY

Company Description

Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.

Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language.

Join us in unlocking global potential, one human and agent team at a time.