[Hiring] Healthcare IT Technical Operations Lead @HealthEdge

Role Description

Healthedge is searching for a highly motivated Healthcare IT Technical Operations Lead to join our team. The IT Technical Operations Lead position will be instrumental in planning, coordinating and streamlining operational needs for customer facing technology delivery operations, guided by Healthedge’s values.

• Manage operational excellence for technology delivery
• Timely generation of SLA/ Operational reports to customers and management
• Driving issue resolution and root cause analysis for incidents
• Manage day to day production support for a mid-size HealthPlan including support of core administrative systems (enrollments, claims, adjudication and payments), surrounding applications/products and downstream and upstream vendors
• Addressing Edifecs and EDI issues in production
• Driving customer calls and priorities
• Prioritize daily operational events and issues
• Managing incidents in the service management systems like JIRA/Service Now
• Manage change and issue resolution activities with network, middleware, hardware, OS, DB, and external application groups
• Plan system maintenance and upgrade events across multiple vendors
• Customer escalation resolution

Qualifications

• Bachelor’s degree in a related field
• Minimum of 6 years’ experience managing a mid to large size customer facing production support environment
• Strong experience working with healthcare payer platforms (e.g., Facets, QNXT, NASCO)
• Strong experience with service management, SLA tracking and operational reporting to customers and management
• Strong hands-on experience with EDIFECS/MoveIt required
• Strong hands-on experience with Healthcare EDI required (e.g. 270, 271, 276, 277, 834, 835)
• Experience managing health of production application environments
• Experience working in a technical support role in complex architecture environment
• Experience with SQL required
• Experience with Cloud AWS/GCP desirable
• Experience with SOAP desirable
• Experience ETL processing desirable
• Understanding of ITIL practices and software delivery
• ITIL certification or strong working knowledge of ITIL-based operations
• Practical knowledge of working with SOWs, SLAs, and Change Requests
• Experience working with SaaS providers and HealthEdge applications is a plus
• Experience in delivery management and customer partner or account interaction is a must
• Experience working in an onshore/offshore model is a must

Requirements

• Role Location: Remote
• Working Hours: Eastern Standard Time
• Travel: Up to 5%

Benefits

• The annual US base salary range for this position is $90,000 to $120,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.

Company Description

HealthEdge® offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge to modernize their operations and compete more effectively. As we expand, we're investing in the people who power that growth, making this a pivotal moment to join us and shape the future of healthcare technology. Learn more at HealthEdge.com.