[Hiring] Head of Supply @Social Discovery Group

Role Description

We are looking for a Head of Supply. Your main tasks will be:

• Own the supply side of a two-sided marketplace: keep demand covered by quality, available supply at a sustainable cost.
• Build the supply planning system: demand forecasting, a sufficiency model and partner order plans, with control over how they're carried out.
• Manage the supply–demand balance across segments, time slots and formats, separating registered supply from available supply.
• Lead three areas: Partner Support (automation), Partners Development & Growth (mid-size partners) and Key Partners Success (top 50).
• Design partner economics and incentives: payouts, commissions, bonuses and the Bronze → Silver → Gold → Platinum tier system, with safeguards against gaming the rules.
• Own quality and trust: tie partner communication quality to customer retention and stop harmful practices.
• Drive change from hypothesis to pilot to scaled process, working with analytics and product on cohorts and control groups.

Qualifications

• Supply/demand analysis by segment, time slot and format, including setting forecasting tasks for analysts.
• Partner unit economics: payouts, cost to serve, payback, revenue split.
• Incentive design: commissions, bonuses, rules and anti-gaming mechanisms.
• Experience running partner tier systems and the economics of moving partners up the tiers.
• Partner segmentation, account management and development planning.
• Operational management: SLAs, quality standards, deviation analysis, process automation.
• Experiment design and impact measurement: cohorts, control groups, and separating the effect of your own decisions from traffic or product changes.

Benefits

• REMOTE OPPORTUNITY to work full-time.
• The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment.
• Vacation: 28 calendar days per year.
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave.
• Bonuses up to $5000 for recommending successful applicants for positions in the company.
• 50% payment for professional training, international conferences, and meetings.
• Corporate discount for English lessons.
• Health benefits: up to $1,000 gross per year for self-purchase of health insurance or on doctor's fees for yourself and close relatives (spouse, children).
• Workplace organization: reimbursement of workplace costs up to $1000 gross once every 3 years.
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for merchandise, team building activities, massage certificates, etc.