[Hiring] Head of Revenue Operations @Steer

Role Description

As Head of Revenue Operations, you will build, optimize, and scale the operational, data, and technology foundation across our entire go-to-market organization—including Sales, Marketing, Customer Success, Finance, and Partnerships. Reporting directly to executive leadership, your mission is to transform our systems, billing infrastructure, reporting, and GTM strategy into a unified, high-performing growth engine.

This role is 100% remote and available to US-based candidates.

Immediate Priorities

• Redesign the Sales-to-Onboarding Handoff:
  • Overhaul the end-to-end handoff process and data carryover from closed-won sale to customer onboarding, eliminating friction and ensuring zero loss of context.
• Modernize Customer Success with AI:
  • Leverage AI to enhance customer health scores and predictive signals, empowering CSMs to proactively engage with the right shops at the right time.
• Rebuild the Forecasting Process:
  • Redesign forecasting from the ground up to establish repeatable, data-driven revenue predictability across teams and newly acquired business lines.

You Are

• An Operational Builder & AI-Forward Architect:
  • Highly organized and system-minded, you thrive on taking complex, disconnected processes and building simple, scalable workflows.
• A Strategic Systems Thinker:
  • You look beyond basic CRM administration to understand broader business goals, connecting executive priorities to billing infrastructure, tech stack rationalization, and RevOps strategy.
• A Hands-On Problem Solver:
  • You balance executive strategy with technical execution—equally comfortable presenting to leadership or personally building automations, forecasting models, and CRM workflows.
• A Growth & Ramp Driver:
  • You view new-hire time-to-productivity as a business metric, using automated measurement, early success signals, and modern systems to ramp revenue teams faster.
• A Collaborative Leader:
  • You manage, mentor, and elevate a team of RevOps professionals while bridging the gap between technical data systems and business leadership to align GTM operations.

You Will

• Own Revenue Systems, Billing Infrastructure & AI Innovation:
  • Lead full ownership and architecture of core revenue systems (HubSpot, Chargebee, and broader RevTech).
  • Continuously inspect, consolidate, and optimize current platforms before evaluating new spend.
  • Build advanced automation workflows across Marketing, Sales, CS, Finance, and Partnerships.
  • Deploy AI tools to streamline operations.
• Redesign Critical Lifecycle Handoffs & Processes:
  • Architect a seamless transition and reliable data transfer from Sales to Onboarding.
  • Redesign company forecasting models to deliver reliable, executive-ready pipeline and revenue visibility.
• Power Customer Health & CSM Action via AI:
  • Build systems and AI-driven intelligence models that continuously calculate customer health scores.
  • Automatically alert and route CSMs to high-priority shops at the exact right moment.
• Drive Enablement, Ramp & Team Productivity:
  • Own new-hire ramp time with a clear, measurable path to reduction.
  • Design onboarding, coaching, and exception-based reporting workflows that run through systems rather than headcount.
  • Partner with Sales leadership on structural changes that raise pipeline productivity per rep.
• Optimize Funnel Performance & Revenue Intelligence:
  • Diagnose pipeline leaks and conversion bottlenecks across all channels.
  • Build executive dashboards, predictive analytics, and automated reporting to improve speed-to-lead, decision-maker contact rates, expansion efficiency, and retention outcomes.
• Lead Data Strategy & Governance:
  • Define how data is captured, structured, and managed across the customer lifecycle.
  • Improve CRM hygiene, billing accuracy, reporting integrity, and cross-system interoperability.
• Manage & Develop the RevOps Team:
  • Lead, hire, and mentor 2 direct reports.
  • Build a culture of innovation, systems thinking, accountability, and technical excellence.
• Partner Cross-Functionally:
  • Collaborate closely with Sales, Marketing, CS, Finance, Product, and Executive Leadership to support product-led growth motions.

You Have

• Must Have:
  • RevOps Leadership Experience: 5–8+ years of experience in Revenue Operations, Sales Operations, GTM Systems, or Revenue Enablement.
  • Systems & Tech Stack Mastery: Deep expertise configuring and managing HubSpot or Salesforce.
  • Forecasting & Process Architecture: Proven track record redesigning core GTM processes.
  • AI & Automation Implementation: Hands-on experience implementing modern automation tools.
  • Enablement & Ramp Ownership: Experience owning, measuring, or influencing new-hire ramp time.
  • Data & Analytics Proficiency: Strong analytical background with direct experience querying raw data.
  • Stack Rationalization Skills: Proven track record evaluating, consolidating, or replacing major GTM and business software platforms.
• Nice to Have:
  • M&A / Integration Experience: Experience integrating RevTech stacks or billing infrastructure following an acquisition.
  • Billing Operations: Direct experience with Chargebee and revenue recognition workflows.
  • Product-Led Growth (PLG): Experience supporting PLG motions and automated upgrade paths.
  • Multi-Segment GTM: Background supporting multi-segment environments.
  • Marketing Attribution & Demand Gen: Deep understanding of marketing attribution models.

Interview Process

• Initial Screen: 30 min with the Lead Recruiter
• Hiring Manager Interview: 45 min with the CRO
• Problem Solving & Executive Interviews: 60 min with the Director of People & 45 min with the CEO
• Case Study Presentation: 60 min with the CRO, CFO & Head of Data

Benefits

• 100% remote work environment
• Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)
• Equity package
• Flexible PTO with a 15-day minimum
• Generous Parental Leave
• FSA and HSA options
• 401(k)
• Growth & Wellness Stipend

Why Join Steer?

At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.