[Hiring] Head of Marketplace Operations @Optizon Pty Ltd

Role Description

We are looking for a highly skilled Head of Marketplace Operations to lead and optimize our Amazon operations across multiple brands. This is a senior, hands-on leadership role suited for someone with deep Amazon marketplace expertise, strong operational instincts, and the ability to drive performance across supply chain, customer experience, and AI-driven strategy in a fast-paced environment.

Key Responsibilities

• Marketplace Operations – Amazon Focus
  • Oversee day-to-day Amazon operations across multiple brands, ensuring optimal performance across listings, account health, pricing, fulfillment, and compliance.
  • Manage growth initiatives including new product launches, keyword optimization, promotions, and advertising strategies.
  • Monitor sales velocity, customer metrics, and profitability across brands to guide strategic decision-making.
  • Resolve high-impact issues with Amazon (e.g., listing suspensions, chargebacks, policy violations) quickly and effectively.
• Supply Chain & Fulfillment
  • Direct end-to-end supply chain operations including procurement, inventory forecasting, 3PL coordination, and FBA/FBM logistics.
  • Optimize inventory turnover and working capital while avoiding stockouts and overstock.
  • Collaborate with sourcing teams and suppliers to improve lead times, reduce cost of goods sold (COGS), and strengthen vendor reliability.
  • Ensure seamless integration of systems across order management, logistics, and warehouse operations.
• Customer Experience & Support
  • Lead customer service strategy across all Amazon touchpoints, with a focus on maintaining excellent ratings and response time.
  • Implement SOPs and automation tools to streamline post-sale communication, returns, and warranty processes.
  • Drive initiatives that increase customer satisfaction, reduce negative feedback, and boost repeat purchases.
• AI-Driven Operational Strategy
  • Leverage AI tools and automation platforms to enhance operations in areas like forecasting, ad performance, competitive analysis, and customer service.
  • Evaluate and implement AI-based solutions for product research, content optimization, marketing automation, and process improvement.
  • Stay ahead of emerging tech trends that can drive efficiency and edge in e-commerce operations.
• Leadership & Cross-Functional Management
  • Manage and grow cross-functional teams across operations, supply chain, and support.
  • Build scalable systems and infrastructure to support growth across multiple Amazon brands.
  • Work directly with the CEO and leadership team to align operational strategy with revenue and profitability goals.
  • Maintain and improve KPIs across operational areas — delivery speed, in-stock rates, customer satisfaction, and operational cost per order.

Qualifications

• Must-Have
  • 5+ years of experience in Amazon marketplace operations or e-commerce management.
  • Proven track record managing multi-brand Amazon accounts end-to-end.
  • Deep knowledge of Amazon Seller Central, FBA/FBM, and account health management.
  • Strong analytical and data-driven decision-making skills.
  • Experience with supply chain management, 3PL coordination, and inventory optimization.
  • Familiarity with AI and automation tools for e-commerce operations.
  • Excellent communication, leadership, and cross-functional management skills.
• Nice-to-Have
  • Experience managing Amazon PPC and advertising strategy.
  • Background in consultancy or agency environments managing multiple client brands.
  • Experience mentoring or building operations teams.
  • Experience managing 7-figure brands/accounts on Amazon.com.