[Hiring] Head of Fraud Operations @SentiLink

Role Description

The Head of Fraud Intelligence is responsible for transforming SentiLink's Fraud Intelligence Team (FIT) into a high-impact fraud intelligence function. This leader will oversee the evolution of FIT's operating model, ensuring the team delivers high-quality fraud labeling, generates actionable fraud intelligence, develops future technical talent, and creates measurable business impact through fraud prevention initiatives.

This role requires a unique combination of operational rigor, fraud curiosity, analytical thinking, innovation, and talent development. The successful candidate will raise performance standards, implement best-in-class, scalable operational processes, and strengthen cross-functional partnerships to ensure FIT serves as an efficient operational machine, a trusted source of fraud expertise, and a pipeline for future leaders across the organization.

Success will be measured by improvements in operational performance, development of high-potential internal talent, increased fraud prevention impact, and FIT's growing influence across Product, R&D, Analytics, GTM, and other business functions.

This is a remote, US-based role.

Responsibilities

• Establish clear performance baselines and operational metrics for FIT, including labeling volume, quality, turnaround time, cost efficiency, SLA adherence, and downstream business impact.
• Design and implement scalable quality assurance processes, including sampling methodologies, review frameworks, feedback mechanisms, and escalation procedures to continuously improve labeling accuracy and consistency.
• Reimagine FIT's operating model, workflows, tooling, and team structure to improve efficiency, scalability, and business outcomes.
• Build a best-in-class entry-level talent program by defining hiring profiles, onboarding experiences, training programs, and career development pathways for Fraud Intelligence Analysts.
• Create a repeatable progression framework that enables FIT team members to develop technical, analytical, and fraud expertise while preparing them for advancement and internal mobility opportunities.
• Develop credible measurement frameworks that connect FIT activities to measurable fraud prevention outcomes, including model improvements, fraud detection enhancements, typology development, and customer impact.
• Launch and scale initiatives that transform frontline fraud observations into actionable insights for Product, R&D, Analytics, GTM, and customer-facing teams.
• Serve as a trusted fraud subject matter expert and strategic partner across the company, building strong relationships with stakeholders and ensuring FIT's insights influence key business decisions.
• Establish recurring reporting, fraud trend analysis, and knowledge-sharing programs that elevate fraud awareness and expertise throughout the organization.
• Leverage AI, automation, and process optimization opportunities to increase team productivity, improve quality, and enable FIT to focus on higher-value fraud intelligence work.

Qualifications

• 8+ years of experience in fraud operations, fraud intelligence, risk management, trust & safety, investigations, analytics, or a related domain, including significant people leadership experience.
• 4+ years of management experience overseeing a team of Fraud Analysts.
• Demonstrated success leading operational teams responsible for high-volume, quality-sensitive workflows and measurable business outcomes.
• Strong fraud judgment with a deep interest in understanding evolving fraud patterns, typologies, and prevention strategies.
• Proven ability to design and improve processes, operating models, quality systems, and performance measurement frameworks.
• Experience developing and coaching early-career talent, building high-performing teams, and creating internal mobility pathways.
• Strong analytical skills with the ability to use data to identify opportunities, measure outcomes, and drive decision-making.
• Technical fluency and comfort working closely with product, analytics, engineering, machine learning, and data science teams.
• Experience leveraging AI, automation, workflow tooling, or operational technologies to improve productivity and quality.
• Exceptional written and verbal communication skills, with the ability to influence stakeholders across technical and non-technical audiences.
• Demonstrated ability to lead cross-functional initiatives and align diverse stakeholders around shared goals.
• Strong ownership mindset with a track record of driving change, executing against ambitious goals, and holding teams accountable to high standards.
• Ability to balance strategic thinking with hands-on execution in a fast-paced, high-growth environment.
• Curiosity, first-principles thinking, and a continuous improvement mindset focused on learning, experimentation, and long-term impact.

Requirements

• $180,000-$240,000/year + equity + benefits

Benefits

• Employer paid group health insurance for you and your dependents
• 401(k) plan with employer match (or equivalent for non US-based roles)
• Flexible paid time off
• Regular company-wide in-person events
• Home office stipend, and more!

Corporate Values

• Follow Through
• Deep Understanding
• Whatever It Takes
• Do Something Smart