[Hiring] Head of Delivery @Roboflow

Role Description

We're looking for a Head of Delivery to own and scale how we take our most complex customers from vision to production.

• Lead and scale our Delivery organization.
• Own our Implementation Engineering and Forward Deployed Engineering teams and continue building the organizational structure, roles, processes, and operating cadence required as Roboflow scales.
• Get hands-on with our hardest deployments.
• Work directly with customers and your team on complex implementations.
• Build the playbook.
• Own the path from sale to production.
• Drive customer outcomes and success.
• Make the organization more scalable.
• Develop exceptional technical talent.
• Create tight feedback loops with Product and Engineering.
• Partner across GTM.

Qualifications

• You've built or led a customer-facing technical delivery, forward deployed engineering, implementation engineering, professional services, or similar organization in a technical software company.
• You're deeply technical and comfortable working alongside engineers on complex customer problems.
• You're a hands-on leader. Managing a team doesn't mean stepping away from the work.
• You've personally worked with customers on complex implementations and understand what it takes to move from a promising proof of concept to a production system.
• You know how to balance customer-specific needs with the need to build a scalable product and organization.
• You're an excellent people leader who can attract, develop, and retain highly technical, high-agency talent.
• You can operate comfortably across technical and business audiences — from engineers working through an architecture problem to executives discussing business outcomes.
• You have strong judgment around prioritization and resource allocation, particularly when multiple important customers need support at the same time.
• You thrive in environments where the playbook is still being written.

Requirements

• We'd be especially excited if you've built a Delivery or Forward Deployed Engineering function from an earlier stage.
• You've worked in developer tools, infrastructure, AI/ML, data platforms, robotics, computer vision, or another deeply technical product environment.
• You've supported deployments involving both software and the physical world.
• You have experience working with enterprise customers on complex, multi-stakeholder deployments.
• You've built systems that meaningfully improved time-to-value or made a services-heavy motion more repeatable and scalable.
• You’ve owned the entire customer success process.

Benefits

• Opportunity to build the organization that helps ambitious companies turn computer vision from an idea into production.
• Work at the intersection of visual AI and real-world applications.

Company Description

Roboflow is on a mission to give software the sense of sight. Our platform makes it easier for developers and organizations to build, deploy, and manage computer vision applications.