[Hiring] HCBS Department Manager @The SPEAK Center for Language and Learning

Role Description

The HCBS Department Manager will coordinate services, support direct care workers—including paid parent providers—and help families navigate their services. This person will take ownership of daily department operations, provider accountability, and compliance follow-through.

The manager will partner closely with the Billing Director to ensure authorizations, EVV records, and service documentation support accurate and timely billing.

Responsibilities

• Manage HCBS referrals, provider onboarding, service starts, and ongoing service coordination.
• Serve as a primary contact for families, providers, and DDD support coordinators.
• Support direct care workers and parent providers through clear communication, guidance, and follow-up.
• Track required training, certifications, background clearances, and other provider requirements.
• Monitor Electronic Visit Verification (EVV) use, address missed clock-ins and clock-outs, and coordinate corrections with billing.
• Schedule and conduct ATC monitoring meetings, maintain documentation, and follow through on concerns and action items.
• Monitor service authorizations and coordinate updates or renewals as needed.
• Address staffing needs, service interruptions, and family or provider concerns.
• Follow established procedures for incident reporting and escalation.
• Maintain accurate records and identify practical ways to improve department operations.

Qualifications

• At least six months of prior experience working in an HCBS administrative role.
• Strong organization, time management, and follow-through skills.
• Clear, professional communication and the ability to handle sensitive conversations with empathy.
• Ability to work independently, prioritize competing needs, and maintain accurate records.
• Comfort using email, spreadsheets, and electronic documentation systems.
• Commitment to confidentiality, provider accountability, and family-centered services.

Preferred Qualifications

• Familiarity with Arizona DDD habilitation, attendant care, and respite services.
• Experience with EVV systems, service authorizations, and provider compliance.
• Experience supporting direct care workers and paid parent providers.
• Experience coordinating or supervising a team.

Benefits

• Pay: $35 per hour
• Schedule: Starting at 20 hours per week, with a planned transition to 40 hours per week as the role develops.