[Hiring] Habilitation Services Project Coordinator @Arizona Department of Administration

Role Description

Are you passionate about driving change and empowering communities? DES is seeking compassionate, organized, and solution-focused professionals to serve as Habilitation Services Project Coordinator. In this role, you will work directly with individuals, families, providers, and community partners to coordinate services, support case planning, and help clients navigate available resources.

If you are passionate about helping others, building relationships, and making a difference in your community, DES encourages you to apply.

As a Network Coordinator, you will be responsible for:

• Provider Recruitment, Certification & Oversight: Recruit, certify, train, and oversee Independent Providers while maintaining district directory tools and managing certification renewal timelines.
• Placement Coordination & Rate Setting: Facilitate out-of-home placement requests, execute public vendor calls, coordinate emergency placements, assess specialized rates, and align roommate compatibility for high-needs cases.
• Technical Assistance & Compliance Reviews: Deliver technical guidance to providers on progress reporting standards, billing protocols, employee file requirements, and divisional policies.
• Billing Auditing & Dispute Mediation: Audit timesheets and billing entries within the FOCUS database, build customized tracking systems, resolve errors, and mediate vendor financial disputes.
• Provider File & Administrative Lifecycle Management: Maintain independent provider files, teach skill-building courses, resolve payment issues with fiscal intermediaries, process amendments, and complete file closures.
• Support Coordination & Team Collaboration: Partner with Support Coordinators to identify qualified vendor options, run pre- and post-placement meetings, and secure essential member resources.
• Incident Investigation & Incident Monitoring: Track unusual incidents, author UIR investigation summaries, execute follow-up inquiries, and escalate high-risk cases to leadership.
• Provider Orientation & Service Design: Lead new provider orientation sessions, participate in Individual Service Plan (ISP) team reviews, and evaluate service outcome metrics.
• Data Tracking, Census Management & Gap Analysis: Maintain vacancy and waitlist databases, track regional service gaps, monitor Attendant Care compliance, and submit routine census reports.

Qualifications

• Oral Communication: Facilitate pre- and post-placement meetings, present policy guidelines, and deliver orientation sessions to providers and agency partners.
• Writing: Draft out-of-home placement requests, UIR investigation reports, public vendor announcements, and formal file updates.
• Active Listening: Gather essential details from members, families, and providers during placement planning, incident reviews, and dispute resolution.
• Reading Comprehension: Interpret complex statutes, administrative policies, vendor contracts, and Individual Service Plans (ISPs).
• Service Orientation: Assist members and families in accessing critical community residential, day program, and HCBS resources.
• Critical Thinking: Evaluate placement barriers, audit billing discrepancies, and assess compatibility for complex roommate matchings.
• Complex Problem Solving: Address emergency placement crises, resolve roommate compatibility issues, and direct UIR follow-up actions.
• Coordination: Synchronize efforts across DCS, OLCR, Support Coordination, and vendor networks to facilitate successful member transitions.

Requirements

• Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment /Eligibility Verification Program (E-Verify).

Benefits

• Comprehensive medical, dental, and life insurance options.
• A supportive retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays annually and generous vacation and sick leave.
• Up to 12 weeks of paid parental leave.
• Tuition reimbursement, wellness plans, and professional development opportunities.

Company Description

DES works with families, community organizations, advocates, and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.