[Hiring] GTM Operations Manager @RevenueCat

Role Description

We’re looking for a GTM Operations Manager to build and improve the workflows that connect our go-to-market teams.

• A promising account signs up. Does the right person find out, with enough context to act?
• A customer becomes eligible for a new product. Do they receive useful guidance?
• A data sync fails overnight. Do we catch it before it affects a campaign, account handoff, or business decision?

You’ll help make those things work reliably.

You’ll join an existing GTM Operations team, working closely with @Nathan Bellehsen on Salesforce and Sales systems and @Masha Tsaryk on Marketing and customer-lifecycle systems. Your initial focus will be lead handoffs and lifecycle execution: the data, automation, quality checks, and reporting that turn customer signals into useful action.

This is a hands-on individual-contributor role. You’ll own agreed projects from understanding the problem through building, testing, rollout, and ongoing improvement. Experienced teammates will provide context, help set priorities, and partner with you on architectural decisions. Within that direction, we expect you to make progress independently and flag problems early.

Our stack includes Salesforce, Customer.io, Clay, Looker, automation tools, and a growing set of AI workflows. You don’t need to know every tool. You do need to understand how systems connect and enjoy figuring out why something isn’t working.

Responsibilities

• Own selected GTM workflows end-to-end.
• Translate a business problem into a practical solution, agree how success will be measured, build and test it, and stay responsible after launch.
• Make lead and account handoffs dependable.
• Build and improve enrichment, qualification, routing, alerts, and follow-up visibility.
• Put lifecycle programs into production.
• Keep data connected and usable.
• Build automation that holds up in everyday use.
• Use AI where it improves the work.
• Make what you build understandable and useful.
• Make operational performance visible.

Qualifications

• 3+ years of hands-on experience in GTM, revenue, marketing, sales, or customer operations.
• Practical Salesforce experience.
• Experience building in a marketing automation platform such as Customer.io, HubSpot, Marketo, Braze, or Iterable.
• Experience building something useful with AI.
• Strong troubleshooting and analytical judgment.
• Ownership and follow-through.
• Clear written communication.
• Care for the details.
• Learning agility and adaptability.

Ideal Qualifications

• Have worked in a product-led or usage-based business with both self-service and Sales-assisted customers.
• Have connected CRM, marketing automation, customer-success, or product-usage systems.
• Can use SQL, APIs, webhooks, or lightweight scripts to investigate data and connect tools.
• Have improved adoption of an internal tool or replaced repeated manual work with a maintained workflow.
• Have supported customer onboarding, product adoption, lifecycle education, or account-coverage programs.

Success Metrics

• Within the first month, you’ll:
• Learn how customers move through RevenueCat and how our GTM teams support them.
• Map an initial workflow with @Nathan Bellehsen and @Masha Tsaryk.
• Ship your first useful improvement as part of RevenueCat’s “first ship” tradition.
• Agree your initial ownership area and a prioritized set of problems to solve.
• Within the first three months, you’ll:
• Own the day-to-day operation of an agreed set of lead and/or lifecycle workflows.
• Deliver an improvement from scoping through rollout, with clear documentation and stakeholder feedback.
• Establish baseline measures and monitoring for the workflows you own.
• Give another teammate enough context to support your work when you’re away.
• Within the first six months, you’ll:
• Demonstrate measurable improvement in a core workflow.
• Turn recurring operational requests into reusable processes.
• Show that the people your workflows serve are using them successfully.
• Within the first twelve months, you’ll:
• Independently deliver projects across systems within your areas of ownership.
• Have a track record of reliable workflows, useful automation, and improvements.
• Help shape the next priorities using evidence from users, operational performance, and customer needs.
• Be developing deeper expertise and taking on progressively more complex work.

Benefits

• Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator.
• 10-year window to exercise vested equity options.
• A fully remote environment designed around autonomy and flexibility.
• 4-5 weeks of flexible time off annually.
• Paid desk at a co-working space.
• Workspace budget and continuous learning stipend.