[Hiring] Service Delivery Automation Analyst @Oyster

Role Description

While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new hire, this role requires you to be currently based within the EMEA region.

Ever built an automation that saved hours of manual work, only to discover the real problem was the process itself? That's exactly the kind of challenge you'll tackle at Oyster.

We help companies employ people across dozens of countries. Behind every successful payroll cycle are hundreds of details that need to be right: benefits, expenses, time off, timesheets, salary changes, and country-specific requirements.

Your job is to turn that complexity into reliable, automated workflows. You'll identify what's slowing teams down, question whether certain steps are needed at all, and build solutions that turn messy information into accurate, validated, payroll-ready data.

This is a hands-on role where you'll take ownership of defined automation projects, from understanding the problem and building a solution to launching it, monitoring performance, and making improvements.

Here's what you'll be working on:

• Understand what really happens behind the scenes.
• Map payroll processes from start to finish, including how information moves between systems, where validation and calculations happen, what needs reconciling or reporting, and how deadlines, country-specific rules, and exceptions affect the process.
• Find the work worth automating.
• Identify repetitive tasks, manual checks, and recurring problems.
• Use data to assess their impact on customers and Team Members, how often they happen, the risks involved, implementation effort, and whether a solution can work across countries.
• Fix the process, not just the task.
• Question unnecessary steps and look for ways to prevent missing information, avoidable requests, and errors before they reach payroll.
• Turn expert knowledge into reliable rules.
• Work with payroll and operations specialists to translate complex policies and requirements into clear, documented, version-controlled logic, including effective dates and required data.
• Put AI to practical use.
• Use large language models (LLMs) to understand requests, extract information from documents and emails, and direct cases to the right place.
• Build automations that actually run.
• Create, connect, and maintain workflows using n8n, Alteryx, and LLM-based tools, integrating service platforms, payroll systems, databases, APIs, and internal tools.
• Know when not to automate with AI.
• Choose between rule-based logic, workflow automation, AI, and human review depending on the task.
• Build reliability into every workflow.
• Include audit trails, error handling, alerts, exception queues, and appropriate approval controls.
• Test before it matters.
• Build prototypes quickly, then test them against real payroll scenarios, unusual cases, and exceptions.
• Make payroll operations more proactive.
• Automate timely information sharing, payroll-input checks, the identification of exceptions that affect pay, and reconciliation between payroll and invoices.
• Own what happens after launch.
• Track performance, measure whether automations deliver the expected improvements, troubleshoot issues, and improve or retire solutions that aren't working.
• Work with the teams building the bigger picture.
• Partner with Product, Engineering, and Data when a problem needs a lasting platform-level solution.
• Handle sensitive information responsibly.

Qualifications

• 3+ years of relevant experience in operations automation, process improvement, business or process analysis, payroll operations, internal tooling, or a similar field.
• You've built automations yourself.
• You've taken workflows into production using tools such as n8n, Alteryx, Make, Zapier, Power Automate, or similar, and have experience keeping them running.
• You've used LLMs to solve practical problems.
• You're comfortable connecting systems.
• You've worked with APIs, webhooks, and integrations to get different tools and data sources working together.
• You know your way around SQL and data.
• You can investigate, combine, validate, and analyse information from multiple sources, even when the underlying data is complex.
• You can bring structure to messy processes.
• You take accuracy seriously.
• You can explain technical ideas clearly.
• You take ownership beyond the build.

Requirements

• Experience with multi-country payroll, Employer of Record (EOR) services, finance operations, or HR operations.
• Understanding of payroll concepts such as gross-to-net calculations, payroll cut-offs, statutory deductions, taxable benefits, expense taxability, and reconciliation.
• Experience building tools that validate or reconcile payroll or financial data.
• Familiarity with Zendesk or other customer service platforms and their automation capabilities.
• Hands-on experience with n8n or Alteryx specifically, although comparable automation tools are equally relevant for the core requirements.
• Experience with prompt design, AI agents, or retrieval-augmented generation (RAG) workflows.
• JavaScript or Python skills for data transformations.
• Experience measuring operational improvements through metrics such as first-time accuracy, processing time, service-level performance, or error rates.

Benefits

• Work from anywhere: Oyster has no borders or HQ.
• Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country.
• Mental health support: Access Plumm, our mental well-being service.
• Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options.
• Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally.
• WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly.