[Hiring] GTM Operations Manager @Wyllo

Role Description

The GTM Operations Manager is a strategic systems administrator role to support the go to market (Marketing, Sales, Customer Success) activities of Wyllo.

• Partner with business users to build and own the systems that power Wyllo's entire revenue lifecycle, from lead generation through commission payout.
• Design the automation, systems, and AI agent workflows that make our GTM and G&A teams faster and more effective.
• Identify where manual work is killing efficiency and build the systems to fix it, permanently.
• Support the team in their operational day to day via ticket, in-person collaboration, and cross-functional project execution.
• Own the performance of the systems you create, not just their delivery.

What you'll own

• GTM systems and automation: Design and maintain the workflows that run our customer lifecycle (customer acquisition, sales journey, onboarding sequences, health score triggers, renewal workflows, upsell and cross-sell signals, and escalation routing).
• AI agent infrastructure: Build and maintain AI agents using Claude, MCPs, and direct API integrations that augment what our GTM team can do.
• Internal tools for productivity: Use Claude Code to build lightweight internal tools that help Marketing, Sales, and CS work faster and smarter.
• Data Models and Analytics: Own the data infrastructure that powers GTM decisions, build the orchestration layer to aggregate data across BigQuery, Salesforce, HubSpot, and other systems.
• Post-sale data models and lifecycle analytics: Own the GTM data infrastructure that powers CX decisions, build the orchestration layer to aggregate data across BigQuery, Salesforce, Slack, and other systems.
• G&A and cross-functional efficiency: Identify and eliminate manual work across Finance, HR, and G&A through AI and workflow automation.

Requirements

• 2-5 years in revenue operations, customer success operations, or technical business systems in B2B SaaS.
• Administrator Certification for Salesforce and a deep familiarity with Hubspot.
• Hands-on experience building automation and workflows using tools like n8n, Clay, Zapier, or equivalents.
• Proven use of Claude Code to build internal tools and integrations without waiting on engineering.
• Comfort with APIs, webhooks, and direct integrations across Marketing, CRM, CS, and data platforms.
• Experience working with data: building reports, queries, or dashboards in tools like BigQuery and Metabase.
• Strong understanding of the customer lifecycle inclusive of marketing, sales, and CS.
• High ownership mindset: you identify the problem, build the fix, measure the result, and iterate.

Working at Wyllo

We’re a high-performing team that is passionate about fraud and a community driven by values that shape everything we do. We seek passionate and dedicated individuals who align with our core principles:

• Integrity: We do the right thing, even when it’s tough, and even if no one sees it.
• Pride: We know that the work we do is important, and we take great pride in doing it well.
• Humility: We leave our egos at the door, approaching problems as a team, with openness and collaboration.
• Impact: We are results-oriented, we take ownership, and we hold ourselves accountable to get things done and deliver results.