[Hiring] Growth Strategy & Operations Director @Carrum Health

Role Description

We are looking for a Growth Director to help us steward and scale our surgical & emerging service lines. This is a critical role for our business.

Reporting to the General Manager of the service line, you will:

• Own the translation of business unit strategy into operational workflows across functional teams.
• Provide strategic leadership leverage to the GM to ensure that our surgical and emerging service lines scale efficiently.
• Act as the primary SME internally and externally, enabling cross-functional teams to be self-sufficient.
• Hold decision authority to make judgment calls on initiatives that will help grow and scale the business.

You’re excited about this opportunity because you will:

• Identify and prioritize growth, utilization, and profitability initiatives, owning day-to-day tactics, trade-offs, and decisions under the guidance of the General Manager.
• Lead those initiatives end to end, driving cross-functional teams to deliver results for the service line.
• Maintain deeper, service line (SL)-specific analyses and metrics to drive actionable insights, surface trends and issues, and drive resolution.
• Build scalable operational workflows and optimized clinical service pathways, partnering with Care and Product teams.
• Partner with Sales, Account Management, Operations, Clinical, BI, and Technology Product teams to bring the service line to market.
• Serve as the subject matter expert in client, consultant, and market-facing meetings.

Qualifications

• Strong skills working with cross-functional teams to translate overarching strategy into executable, self-sufficient workflows.
• 8+ years of healthcare, value-based care, digital health, or health plan experience (healthcare or technology company preferred).
• Experience in partnering with, educating, and supporting external benefits consultants, employer buyers, and clinical/business SMEs.
• Track record in deploying complex growth and operational initiatives in fast-paced environments.
• Ability to apply critical thinking to new or challenging market edge cases and exercise sound, autonomous decision-making authority.
• Entrepreneurial and resourceful — you’re a problem solver.
• Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment.
• Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results.

Benefits

• Stock option plan and performance bonus for eligible employees.
• Flexible schedules and remote work.
• Chicago and San Francisco offices available as an option.
• Flexible PTO, within reason.
• Summer Fridays (sign off @ 1pm local time).
• 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day.
• Annual holiday shutdown in December.
• Paid parental leave.
• Health, vision, and dental insurance.
• Employee Assistance Programs (EAP).
• 401K retirement plan.

Company Description

Carrum Health’s mission is to change how we pay for and deliver specialty care. We offer self-insured employers and plan sponsors a value-based specialty care platform that connects their members with a rigorously vetted network of specialty care providers.

• Carrum’s transparent, all-inclusive bundled pricing, award-winning technology, and dedicated care navigation team help lower costs for both members and employers while delivering a superior member experience.
• Since launching in 2014, we’ve partnered with top-quality providers across the nation including Cleveland Clinic, Johns Hopkins, Mayo Clinic, Stanford Health Care, and a growing network of 1,400+ COEs.
• We serve hundreds of self-insured employers including Fortune 50 companies, such as United Airlines, US Foods, and Prudential.
• The impact of our platform has been validated by a landmark RAND Corporation study.
• As a recognized digital health leader, Carrum is frequently covered by national media.