[Hiring] Global VP of Professional Services and Solutions @Jungle Disk, LLC

Role Description

As the Global VP of Professional Services and Solutions, you will lead our global strategy to transform service delivery into a high-margin revenue engine and a primary driver of customer success. You will be responsible for the entire services portfolio—from initial implementation and disaster recovery planning to high-stakes advisory and incident response coordination. This role requires a data-driven leader who can build high-performance cultures and foster long-term relationships based on mutual success.

Key Responsibilities

• Drive Aggressive Growth: Personally lead the first phase of professional services scaling, focusing on high-value engagements that accelerate customer time-to-resilience.
• Architect for Scale: Design and document the global SOPs, methodologies, and delivery frameworks that will allow the team to scale from dozens to hundreds of specialists.
• Productize Solutions: Bridge the gap between product features and business outcomes by creating "off-the-shelf" service packages (e.g., Readiness Audits, Managed Recovery Drills).
• High-Stakes Advisory: Act as the executive face of CyberFortress for enterprise clients, negotiating service-level agreements and advising CISOs on global recovery strategies.
• P&L Leadership: Own the Professional Services P&L globally. Optimize margins and utilization while ensuring the "Recovery People™" maintain their gold-standard reputation.
• Strategic Pivot Execution: Support our entry into new markets by building the technical service infrastructure required to win in complex, regulated, and emerging territories.

Qualifications

• 15+ years of leadership in Professional Services or Consulting, specifically within Cyber Security, Cloud Infrastructure, or Data Resilience.
• Deep familiarity with Veeam-powered ecosystems, immutable storage, and the nuances of BaaS/DRaaS/MDR.
• Proven track record of managing distributed technical teams across North America, EMEA, and APJ.
• Bachelor’s degree in a technical or business field required; MBA or advanced security certifications (CISSP, CISM) highly preferred.

Requirements

• You thrive in the "zero-to-one" phase of a department's growth.
• You are willing to roll up your sleeves to lead a recovery project today while drafting the global hiring plan for tomorrow.
• You understand that in DRaaS, "good enough" isn't an option; you are obsessed with 100% recovery success rates.
• You use metrics (NRR, Utilization, CSAT, Gross Margin) to tell a story and pivot strategy in real-time.
• You see Professional Services not as a cost center, but as the tip of the spear for Sales and the ultimate insurance for Customer Success.

Benefits

• Competitive salary.
• The company paid benefits such as Healthcare, Dental, Vision, Disability, and Life.
• Generous 401k matching.
• Pick your own equipment. You’ll get a budget to spend on whatever laptop, monitor, and office equipment you desire.
• Paid time off.
• Volunteer time off.