[Hiring] Global Logistics Specialist @iHerb, LLC

Role Description

The Global Logistics Specialist – Latin America (Bilingual) is responsible for overseeing daily outbound international shipping operations across multiple logistics lanes, with a primary focus on Latin America. The role develops and applies expertise in Latin American regional markets, customs regulations, and international trade and logistics policies, manages carrier performance, optimizes internal shipping service configurations, supports process efficiency, and recommends new carrier partnerships to enhance shipping speed and reduce costs.

Job Expectations

• Manage end-to-end daily operations for multiple international outbound shipping lanes, taking full accountability for assigned lanes and project deliverables from origin to destination.
• Configure and maintain shipping service rules and parameters using internal logistics systems.
• Track, monitor, and evaluate carrier Key Performance Indicators (KPIs) to meet or exceed established service-level agreements (SLAs).
• Develop and apply expertise in Latin American logistics markets, regional trade regulations, customs clearance procedures, and cultural nuances.
• Ensure strict compliance with local and international trade laws to minimize customs delays and resolve shipping barriers, escalating complex issues as appropriate.
• Conduct market research and analysis to identify and recommend potential new international carriers and local logistics providers, and support onboarding of approved partners.
• Analyze existing logistics workflows, carrier networks, and transit data to identify bottlenecks and recommend improvements that reduce costs and improve transit speeds.
• Support continuous improvement initiatives to enhance outbound shipping performance.
• Deliver strong bilingual support for internal and external business communications.
• Provide translations for official documents and offer live support during corporate meetings with regional partners and vendors.

Qualifications

• Full proficiency to speak, read, and write fluently in both English and Spanish.
• Active listening skills and strong interpersonal capabilities for cross-functional collaboration.
• High degree of accuracy and meticulous attention to detail, with demonstrated accountability for assigned shipping lanes and project deliverables.
• High adaptability, flexibility, self-starter initiative, and strong stress tolerance in a dynamic environment.
• Excellent organizational skills and ability to multi-task and manage competing priorities.

Requirements

• Generally requires a minimum of two (2) years of related experience in international logistics, freight forwarding, customs clearance, or supply chain operations.
• Bachelor’s Degree in Business, Logistics, Supply Chain Management, or a related field preferred, or a combination of education and equivalent work experience.
• Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.
• Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• The noise in the work environment is usually moderate.
• Hectic, fast-paced with multi-level distractions.
• Professional, yet casual work environment.
• Office / Warehouse environment.
• Ability to work extended hours as required to support international shipping lanes and meet operational demands.

Compensation

The expected salary range for this role is 71,000 - 72,000 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.