[Hiring] General VA - Administration, Client Support & Marketing @Remotely

Role Description

We are seeking a proactive and organised Virtual Assistant to support the day-to-day administration, client coordination, and marketing activities of a growing education consultancy. You will help manage client records, coordinate meetings, follow up leads, prepare training materials, and support newsletters and digital content. The role will suit someone with excellent English communication skills, a friendly approach, and the initiative to suggest ideas that help the business grow.

Key Responsibilities

• Provide general administrative support and coordinate meetings and appointments
• Maintain accurate client records and keep the client database up to date
• Follow up leads, nurture client relationships, and assist with client communications
• Prepare and distribute weekly newsletters to the client database
• Design newsletter content and support email marketing activities
• Prepare PowerPoint presentations, training materials, and supporting documents
• Assist in developing training packages and programmes based on the business's products and services
• Promote training sessions and coordinate related marketing activities
• Assist with social media content creation, including posts, reels, carousels, and articles for LinkedIn, Facebook, and Instagram
• Help maintain the business's three websites by updating content and adding products
• Support website shopfront management and assist with product listings
• Help organise information, documents, and resources for training sessions and consulting activities
• Identify opportunities to improve administrative processes, client engagement, and marketing activities

Qualifications

• 5+ years of experience in administration, virtual assistance, client support, or a related role
• Excellent written and verbal English communication skills
• Strong organisational skills and attention to detail
• Friendly, professional, and confident when communicating with clients
• Experience maintaining databases, client records, or customer relationship systems
• Familiarity with email marketing platforms such as Brevo or similar tools
• Experience creating newsletters, presentations, or other business documents
• Basic graphic design skills and familiarity with Canva
• Experience with social media content creation and scheduling is advantageous
• Familiarity with website content management and e-commerce platforms is a plus
• Proficiency in Microsoft Word, Excel, email, and video conferencing tools such as Zoom
• Ability to manage multiple tasks, meet deadlines, and work independently
• A proactive mindset, with the confidence to suggest ideas and identify opportunities for business improvement
• Some marketing or sales experience is advantageous
• An interest in early childhood education or the education sector is highly regarded
• Previous experience supporting clients in AU/US/UK/CA or similar markets highly regarded

Work Arrangement & Expectations

• Fully remote, part-time role supporting an Australian business
• Approximately 20 hours per week, Monday to Friday
• Partial overlap with Australian Eastern Standard Time (AEST)
• Work closely with the business owner to support administration, client engagement, training coordination, and marketing
• Communicate primarily through WhatsApp and email
• Use tools such as Canva, Brevo, Microsoft Word, Excel, Zoom, and relevant website platforms
• Maintain accurate client records and ensure administrative tasks are completed on time
• Take initiative, follow up outstanding tasks, and suggest practical improvements
• Be flexible and willing to assist across different areas of the business as priorities evolve
• Opportunity to contribute to business growth through improved client support, marketing coordination, and administration
• Successful candidates will be expected to reflect this engagement in their LinkedIn profile