[Hiring] General Manager, Functional Service Provider Operations @Parexel

Role Description

Parexel is seeking an experienced and commercially-minded General Manager, Functional Service Provider (FSP) to lead one of our strategic customer relationships. This executive leadership role combines operational oversight, financial accountability, client partnership, and business growth responsibilities across a large-scale clinical research portfolio.

This position is ideal for a senior leader with deep experience in clinical research, contract research organizations (CROs), pharmaceutical, biotech, or functional service provider (FSP) environments who excels at building high-performing teams, managing complex global operations, and driving long-term customer success.

As the primary executive leader for an FSP account, you will be responsible for:

• Ensuring exceptional service delivery.
• Achieving financial and operational targets.
• Strengthening executive-level client relationships.
• Identifying opportunities to expand our partnership and services.

Key Responsibilities

• Strategize and oversee account-level operational delivery, including team management, resource allocation, quality control, and project efficiency.
• Develop and execute accurate resourcing plans in collaboration with stakeholders.
• Drive financial performance and margin improvement by managing budgets, monitoring costs, and identifying opportunities for revenue generation and cost savings.
• Lead and develop a skilled, motivated team by providing technical support, conducting performance reviews, and implementing training plans.
• Establish and monitor key performance indicators (KPIs) and analyze operational performance.
• Serve as the primary account point of contact for the FSP customer, engaging in regular governance meetings.
• Identify and pursue new business opportunities within existing FSP accounts.

Qualifications

• Strategic leadership and financial acumen, with demonstrated strength in account management, budget planning, and margin optimization.
• Extensive experience leading in a matrix environment, managing multiple functional areas, and collaborating across diverse teams.
• Advanced ability to develop and motivate teams, conduct performance management, and foster a culture of continuous improvement.
• Strong stakeholder and relationship management skills with a client-focused approach.
• Excellent communication, negotiation, and influencing skills, with experience presenting to executive-level audiences.
• Analytical mindset with ability to leverage data and analytics for strategy development.

Requirements

• Significant leadership experience (10+ years) within Clinical research organizations (CROs), Pharmaceutical companies, Biotechnology companies, or Functional service provider (FSP) environments.
• Demonstrated success leading large, matrixed, and geographically dispersed teams.
• Experience managing strategic customer relationships at senior and executive levels.
• Strong financial acumen, including budgeting, forecasting, and profitability management.
• Proven experience driving operational performance across complex portfolios, programs, or business units.
• Experience supporting business development activities, proposals, and client presentations.
• Excellent verbal, written, and presentation skills.
• Bachelor's degree in Life Sciences, Pharmacy, Nursing, Healthcare, or a related field, or equivalent experience.

Preferred Qualifications

• Advanced degree (MBA, MS, PharmD, PhD, or equivalent).
• Extensive FSP leadership experience.
• Deep knowledge of global clinical development and clinical operations.
• Broad therapeutic area expertise.
• Experience working with major pharmaceutical and biotechnology customers.
• Knowledge of clinical research technologies such as CTMS, EDC, EDMS, IWRS/IRT platforms, and Microsoft Office Suite.

Benefits

• Health, Vision & Dental Insurance
• Tuition Reimbursement
• Vacation/Holiday/Sick Time
• Flexible Spending & Health Savings Accounts
• Work/Life Balance
• 401(k) with Company match
• Pet Insurance