[Hiring] General Manager, Business & Commercial Operations @GE HealthCare

Role Description

The General Manager, Business & Commercial Operations for Surgical Innovations (SI) will lead the strategy and execution of the people, processes, and technologies that enable a differentiated customer experience and strong commercial and operational performance.

Essential Responsibilities:

• Lead and integrate the SI Business & Commercial Operations organization, combining SVG and Surgery functional teams into one structure: OTR/Sales Operations, Demo Operations, Contracting, GPO & National Accounts, Logistics, and Commercial Excellence.
• Drive commercial intensity by working as part of a unified team focused on profitable growth through commercial and operational KPIs, forecast accuracy, and sales force effectiveness.
• Provide strategic commercial insights to drive growth and support SI leadership to make profitable decisions regarding standard work, training, commercial deployment, and resource optimization.
• Improve and strengthen SI’s winning culture and growth mindset through simplification and adoption of commercial processes.
• Manage order and sales forecasting, as well as revenue management, at the regional and segment levels.
• Drive backlog quality, sales and installation quality, and conversion acceleration.
• Lead OTR/Sales Operations, including demand planning and order fulfillment in partnership with global supply chain and logistics.
• Lead orders and sales management operating mechanisms and coordinate commercial implementation.
• Oversee pricing delegation of authority to ensure profitable pricing strategy, inclusive of monthly and quarterly reporting on pricing performance in partnership with Finance.
• Manage regional pricing approval processes and support any strategic pricing initiatives.
• Support deal structuring for strategic deals and partnerships to ensure the optimal solution is offered to the customer while supporting profitable growth.
• Lead Commercial Contracting and Request for Proposal processes across SI to ensure timely answers to customer requests.
• Lead distribution management, including distributor contracts and due diligence.
• Ensure proactive, coordinated communication with customers during order fulfillment issues.
• Lead the transition to Apttus, ensuring effective process and system adoption.
• Establish and lead GPO & National Accounts management for all of SI.
• Lead Demo Operations across SI.
• Own SI commercial data and reporting quality, including Salesforce.com data integrity, reporting efficiency, funnel forecasting, and Dynamics.
• Drive commercial readiness and operational support for Lighthouse NPIs.
• Enhance Heartbeat practices and mindset across SI to increase standard work across Commercial, Operations, and Finance and improve margin, speed, and growth.

Qualifications

• Bachelor’s degree & 10+ years of experience in business management, sales, or marketing, OR equivalent years of experience in operations with progressive leadership in the healthcare industry.
• Demonstrated ability to drive and execute results through rigorous operating mechanisms in a matrixed GE HealthCare environment, often working across partner functions and other business organizations.
• Exemplary people management, leadership, and communication skills, as well as sales coaching and team-building experience.
• Strong business acumen; financial, organizational, compliance, negotiation, problem-solving, and influencing skills.
• Impactful executive presence - high-level presentation and interpersonal skills; able to communicate and present ideas to customers in a way that produces understanding and impact and builds effective strategic relationships.
• Ability to energize, develop, and build rapport, collaboration and influence at all levels within an organization.
• U.S. or Europe Based.
• 40% Travel.

Requirements

• Previous experience leading service and/or sales for GEHC product portfolio.
• Ability to influence and collaborate with senior-level management teams.
• Direct and/or indirect management experience; managing in a matrix.
• Experience with commercial contracting, GPO/National Accounts, and pricing in the healthcare industry.
• Experience leading business integrations and combining organizations, processes, and systems (e.g., Salesforce.com, Apttus, EOM, Oracle).

Benefits

• Competitive salary range: $172,000.00 - $258,000.00 Annual.
• Performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
• Comprehensive benefits package including medical, dental, vision, paid time off, and a 401(k) plan with employee and company contribution opportunities.
• Life, disability, and accident insurance.
• Tuition reimbursement.