[Hiring] Fundraising Operations Coordinator @Contributor Development Partnership, PBC

Role Description

As a member of the Operations Support Services team, the Fundraising Operations Coordinator will have the opportunity to learn non-profit fundraising practices and gain experience with Customer Relationship Management (CRM) systems, while working to ensure a sustainable future for NPR and PBS public media organizations across the country. The Fundraising Operations Coordinator works primarily in a Salesforce CRM to assist public media organization employees with their inquiries. The Fundraising Operations Coordinator also works in RevCRM, a non-profit fundraising CRM, to manage a wide array of fundraising initiatives on behalf of our public media Clients. The Operations Support Services team works collaboratively with internal technology, marketing, and client services teams to best serve our partner stations. The Fundraising Operations Coordinator reports directly to the Senior Manager of Operations & Support Services. This is a temporary role that may lead to a permanent position based on business needs and performance.

Key Responsibilities

• Assist partner station development staff by researching and resolving donor issues submitted through the case management system
• Coordinate station pledge drives by creating campaigns and tracking pledge program performance and success
• Facilitate the fulfillment of donor membership benefits, including thank-you gifts and pledge acknowledgements
• Assist other teams within the Fundraising Operations department on special projects and day-to-day operational needs
• Maintain data quality and integrity within the CRM system
• Create donation forms to support partner station fundraising initiatives
• Occasional overtime/afterhours work required to meet critical deadlines

Qualifications

• Strong written and verbal communication skills
• Ability to meet deadlines in a timely manner
• Ability to be highly organized and detail oriented
• Ability to work well with others in an inclusive & open environment
• Ability to troubleshoot and problem solve within a technological framework
• Commitment to learning and adapting within a fast-paced office environment
• Proficiency with the Microsoft Office Suite and familiarity with CRM systems is a plus
• Non-Profit or Non-Profit related experience in the form of internships or college coursework is a plus

Educational Requirements

• Bachelor’s Degree or equivalent work experience

Commitment to Inclusion

We strongly encourage individuals from historically marginalized and underrepresented groups to apply, even if you don’t meet every qualification. We value diverse perspectives, lived experiences, and commitment to public service. All CDP people have unique talents and experiences that create our company culture where we can all thrive and bring our whole selves to work each day.

Successful Candidates Will Identify With the Following Attributes

• DEI mindset : You embrace and demonstrate a diversity and inclusion mindset and role model these behaviors for the organization.
• A Communicator : You possess strong communication skills and have great customer service skills; you like people and want to help.
• A Critical Thinker : You regularly look for ways to find efficiencies, innovate, and make improvements where you can.
• Process Oriented : You’re able to understand, work in, create, and improve processes.
• A Collaborator : You’re a team player willing to help where needed; a relationship builder whose can-do attitude inspires others; you actively share your job knowledge with team members.
• Someone Who Seeks to Learn : You are eager to listen, study, and learn new things quickly; you are resourceful and are open to regularly accepting and growing from feedback.
• Enterprising : You have proven success working in a fast-paced and changing environment; you have a strong work ethic and are excited to add value to the organization and its mission.