[Hiring] Funding Manager @PRC-Saltillo

Role Description

As a Funding Manager, you’ll provide day-to-day operational leadership for our funding and trial teams, helping ensure workflows remain efficient, consistent, and focused on providing an excellent customer experience. You’ll supervise and develop team members, manage workloads and service levels, monitor performance metrics, address workflow barriers and escalations, and partner with Regional Managers to support alignment across regional teams.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Operations Management, or a related field required; an equivalent combination of education and relevant experience may be considered.
• Minimum of 3 years of experience in operations leadership, customer support operations, funding or trial program support, healthcare administration, or another workflow-based service environment required.
• Minimum of 2 years of experience supervising, coaching, training, and leading staff in a high-volume, deadline-driven environment, or an equivalent combination of leadership or project management experience required.

Requirements

• Strong leadership skills with the ability to manage daily operations in a high-volume, deadline-driven environment.
• Strong workforce planning and workload management skills, including scheduling, coverage planning, and resource allocation.
• Ability to use operational metrics such as backlog, productivity, and quality data to identify trends and take action.
• Strong communication and collaboration skills with the ability to escalate issues clearly and appropriately.
• Strong problem-solving and root-cause analysis skills with the ability to implement sustainable solutions.
• Proficiency with business systems, portals, work queues, and Microsoft Office tools or equivalent platforms.
• Commitment to providing a positive internal and external customer experience through responsiveness, professionalism, and follow-through.

Benefits

• Mission-Driven Impact: Lead teams whose work helps individuals gain access to life-changing communication technology.
• Leadership & Development: Coach and develop Funding Specialists and Trial Program Specialists while supporting their day-to-day success.
• Operational Impact: Use workload, backlog, capacity, productivity, and quality metrics to identify opportunities and improve performance.
• Cross-Functional Collaboration: Partner with Regional Managers and regional teams to support consistent workflows, communication, and customer service.