[Hiring] Freight Forwarding Specialist @Zylun Philippines, Inc.

Role Description

We are seeking a Freight Forwarding Specialist to act as a key liaison between sales, operations, and shipping companies. This role is crucial in resolving shipping issues, managing delays at terminals, and ensuring smooth cargo landing.

• Work directly with shipping lines, ports, and terminals to resolve issues affecting cargo landing and delivery.
• Troubleshoot shipment delays, clearance issues, and terminal bottlenecks to ensure timely deliveries.
• Coordinate with customs brokers, carriers, and warehouse teams to streamline logistics operations.
• Monitor shipment movements and proactively address disruptions in the supply chain.
• Utilize ocean carrier websites and online shipping platforms to manage bookings, track shipments, retrieve documentation, and monitor shipment status.
• Collaborate with the sales team to understand client needs and provide tailored logistics solutions.
• Act as the point of contact for high-priority shipments, ensuring smooth communication between clients and operations.
• Provide updates to clients on shipment status, delays, and resolutions in a professional and timely manner.
• Support the sales team in rate negotiations with shipping lines and vendors, ensuring competitive pricing.
• Build and maintain strong relationships with shipping companies, port authorities, and third-party logistics providers.
• Negotiate freight rates, demurrage fees, and detention costs to optimize cost-efficiency.
• Identify alternative routing options or carriers in case of port congestion or logistical challenges.
• Prepare, review, and manage shipping documentation to ensure accuracy and compliance with applicable regulations.
• Access and navigate USDA portals to support shipment documentation, regulatory requirements, and applicable export or import processes.
• Utilize Automated Export System (AES) portals to file, review, and manage Electronic Export Information (EEI) and obtain or verify AES filing confirmations, as applicable.
• Ensure shipment documentation is accurately submitted and processed within required timelines.
• Troubleshoot documentation and portal-related issues that may cause shipment delays, working closely with customs brokers, carriers, and relevant authorities.
• Ensure compliance with international trade regulations, customs requirements, and industry standards.
• Analyze shipping trends and operational issues to propose process improvements.
• Proactively identify potential shipment delays, documentation discrepancies, and compliance concerns.
• Resolve operational challenges by coordinating with relevant stakeholders and identifying effective solutions.

Qualifications

• At least 3 years of experience in freight forwarding, logistics, or supply chain management, preferably in an operations and sales liaison role.
• Hands-on experience navigating ocean shipping carrier websites and online platforms for shipment bookings, tracking, documentation, and shipment management.
• Experience accessing and working with USDA portals for applicable shipping, export, import, or regulatory documentation processes.
• Experience using AES portals for Electronic Export Information (EEI) filing, export documentation, and compliance-related processes.
• Strong understanding of freight forwarding operations, shipping regulations, customs procedures, and international trade documentation.
• Proficiency in logistics management software, shipment tracking tools, ocean carrier websites, government portals, and Microsoft Office Suite.
• Excellent verbal and written communication skills to interact with shipping companies, clients, and internal teams.
• Ability to think critically and act quickly in high-pressure situations to resolve shipment issues.
• Experience negotiating rates and terms with carriers, vendors, and port authorities.
• Strong organizational skills to manage multiple shipments, stakeholders, and documentation accurately.
• Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field (preferred but not required).
• IATA, FIATA, or other relevant freight forwarding and logistics certifications are preferred but not required.

Requirements

• 2 Years of Experience Needed
• Ocean Carrier Websites & Shipping Platforms