[Hiring] Fraud Investigations Manager @BankUnited

Role Description

Leverages banking, fraud, investigative, and financial crimes expertise to oversee and manage the Bank's Fraud Investigations Unit under the direction of the Director of Corporate Fraud. Responsible for the management of internal and external fraud investigations, fraud recovery efforts, investigative quality assurance, intelligence gathering and sharing, case management governance, investigative reporting, and fraud awareness initiatives.

• Serves as the Fraud Investigations Unit's primary point of contact for investigative matters involving business lines, financial institution partners, BSA/AML, Compliance, Human Resources, Legal, and other stakeholders.
• Provides guidance and support regarding fraud investigations, suspicious activity, recovery efforts, fraud trends, and emerging threats identified through investigative activities.
• Identifies investigative trends, recurring fraud schemes, recovery opportunities, control weaknesses, and operational gaps identified through investigations and recommends enhancements to strengthen fraud mitigation efforts.
• Supports fraud-related projects, technology initiatives, case management enhancements, and process improvement efforts by providing investigative subject matter expertise.
• Responsible for maintaining effective case management standards, developing meaningful investigative reporting and metrics, and ensuring investigations are conducted in accordance with Bank policy, regulatory requirements, and industry best practices.
• Requires the ability to operate effectively in a fast-paced, high-volume, real-time environment, manage multiple priorities simultaneously, make complex risk-based decisions with limited information, and perform effectively under pressure while maintaining sound judgment, professionalism, and attention to detail.

Qualifications

• Bachelor's Degree or an equivalent combination of education and experience, required.
• Seven (7) years of banking, fraud investigations, fraud operations, financial crimes, or fraud risk management experience, with the majority of experience obtained within a financial institution, required.
• Minimum three (3) years of leadership, supervisory, or management experience, required.
• Experience investigating internal and external fraud matters within a banking environment, required.
• Experience managing complex fraud investigations involving multiple banking products, delivery channels, payment systems, and stakeholders, required.
• Experience working within a regulated banking environment and understanding the interrelationship between fraud risk, operational risk, customer experience, regulatory expectations, and business operations, required.
• Preferred experience includes conducting fraud investigations within a financial institution and utilizing fraud investigation and case management systems.

Requirements

• Experience utilizing fraud management solutions such as Actimize, Verafin, Argo OASIS, SAS, or similar fraud detection, investigation, and case management platforms.
• Experience supporting fraud technology implementations, system conversions, fraud tool enhancements, or case management initiatives.
• Experience developing operational dashboards, executive reporting, management reporting, trend analysis, Key Performance Indicators (KPIs), Key Risk Indicators (KRIs), and other management information reporting.
• Experience utilizing Tableau, Power BI, SQL, Python, advanced Excel, or similar business intelligence, reporting, and analytics tools.
• Experience leveraging automation, workflow optimization, robotic process automation, reporting solutions, and process improvement initiatives to enhance operational efficiency and investigative effectiveness.
• Working knowledge of Enterprise Risk Management, Operational Risk Management, Risk and Control Self-Assessments (RCSAs), issue management, and fraud control frameworks.
• Experience supporting control effectiveness evaluations, significant fraud reviews, issue remediation efforts, and root cause analysis activities.
• Familiarity with fraud controls across branch, digital banking, treasury management, deposit operations, account opening, customer authentication, and payment channels.

Benefits

• Professional certifications such as CFE, CFCI, CCCI, CAMS, CFCS, CRCM, or similar designations preferred.

Company Description

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