[Hiring] Forward Deployed Engineer @Penguin Ai

Role Description

You’re the Penguin glue, the vital link connecting our groundbreaking product with our customers. Post-sale, you'll be their go-to Penguin – building rock-solid trust, unblocking those integrations and ensuring they extract maximum value from Day 1 and beyond. Get ready to wear many hats of differing shapes & sizes!

• Onboarding Orchestrator: Lead the charge for new clients, masterminding technical setup, KPI planning, and rollout support. You make sure their journey with us is smooth sailing.
• Use Case Visionary: Collaborate with customers to design brand-new use cases that tackle their real, gritty healthcare business problems; no "pilot fluff" allowed, just measurable impact.
• Empowerment Enthusiast: Patiently and energetically train users, run dynamic enablement sessions, and craft super-simple documentation that makes everyone exclaim, "Ohhh, now I get it!"
• Voice of the Customer: Act as our internal champion for client feedback, translating real-world insights into meaningful product improvements. You're their microphone!
• Cross-Functional Connector: Seamlessly collaborate with Sales, Product, Engineering, and Marketing to ensure our customers experience a unified, friction-free journey.
• Adoption & Growth Alchemist: Proactively identify and solve potential problems, earn those crucial renewals, and uncover expansion opportunities within accounts. You're building relationships, not just managing contracts.

Qualifications

• Healthcare Tech Whisperer (5-8 years): You've got serious experience in healthcare technology, technical account management, or implementation; bonus points if it’s in SaaS or AI environments.
• Healthcare Operations Navigator (3-5 years): You know the ins and outs of payers, providers, and revenue cycle management like the back of your hand.
• AI/ML Fluent: You're comfortable with AI/ML concepts. No need to build the model, but you absolutely know what it's doing and how to explain it.
• Integration Guru: You speak the language of APIs, ETL, SQL, FHIR, HL7. You just get data integrations, even if you're not coding them.
• Crystal Clear Communicator: You effortlessly bridge the gap between clients & internal teams, and have a proven record of creating engaging material to present to Senior / C suite level.
• Proactive Pioneer: You don't wait for instructions; you hunt for value, tackle problems head-on, and make things happen.

Benefits

• Competitive salary: We reward greatness!
• Medical, vision, and dental coverage: Keep you healthy and smiling!
• Generous vacation policy and company holidays: Recharge and conquer!
• A front-row seat in one of healthcare's most exciting AI companies – witness history in the making!

Company Description

You'll waddle with us if:

• You like your coffee with a side of delightful chaos.
• You're fuelled by complexity and obsessed with delivering amazing results.
• You want to deliver something that fundamentally matters, transforms healthcare and ultimately saves lives.
• You believe customer success is more than just closing "support tickets", it's about long-term, transformative impact.