[Hiring] Flight Dispatcher @ForeFlight

Role Description

Jeppesen ForeFlight is seeking 2 Flight Dispatchers to join our growing operations team. This role supports a dynamic mix of commercial and business aviation customers in a modern, technology-driven dispatch environment focused on operational excellence, safety, and customer experience.

As a Flight Dispatcher, you will play a critical role in real-time flight operations, flight planning, operational control, and customer coordination. The ideal candidate is highly adaptable, detail-oriented, and thrives in a fast-paced environment where quick decision-making and strong communication are essential.

This position may be performed remotely within the United Kingdom. Company-issued hardware and digital tools will be provided to support remote and hybrid work environments.

Key Responsibilities

• Pre-Shift Operational Readiness
  • Review dispatcher handoff notes and active operational priorities
  • Monitor weather systems, NOTAMs, airspace constraints, and operational impacts
  • Maintain awareness of evolving procedures, dispatch workflows, and platform updates
  • Prepare for upcoming operational demands through proactive planning and coordination
• Flight Planning & Live Flight Operations
  • Manage incoming trip requests through company dispatch platforms
  • Develop, optimize, and release compliant flight plans based on operational requirements and customer preferences
  • Evaluate aircraft readiness, maintenance status, MEL/CDL restrictions, and operational limitations
  • Support complex domestic and international multi-leg itineraries
  • File and manage ATC flight plans, routing revisions, and acknowledgments
  • Monitor active flights and provide real-time operational support to flight crews
  • Continuously assess weather, routing, fuel, and operational risks
  • Coordinate operational changes and communicate updates proactively to crews and stakeholders
• Customer & Operational Support
  • Deliver professional preflight and enroute briefings to flight crews
  • Support both commercial and business aviation flight operations
  • Track the coordination of overflight permits, landing permits, and diplomatic clearances as required
  • Maintain awareness of international restrictions, sanctioned regions, and geopolitical operational impacts
  • Provide responsive, customer-focused operational support during all phases of flight
• Operational Excellence & Compliance
  • Maintain accurate dispatch documentation, operational logs, and billing-related time tracking
  • Conduct quality assurance checks on dispatch outputs for accuracy and regulatory compliance
  • Document irregular operations and participate in Safety Management System (SMS) reporting processes
  • Collaborate with internal engineering, product, and operations teams to improve workflows and system performance
  • Contribute to continuous improvement initiatives within the dispatch organization
• Irregular Operations & Emergency Response
  • Support flight crews during diversions, emergencies, and other irregular operations
  • Execute established escalation procedures and communication protocols
  • Serve as a central coordination point for time-critical operational decision-making
  • Ensure operational incidents are documented appropriately within SMS processes
• Work Environment
  • Operate within a 24/7 dispatch environment with rotating shifts, including days, evenings, overnights, weekends, and holidays
  • Collaborate across distributed operational teams using digital communication and dispatch tools
  • Participate in recurrent dispatcher training, certification programs, and safety initiatives
  • Work within a highly collaborative, technology-forward operational culture

Qualifications

• FAA Aircraft Dispatcher Certificate (required)
• Previous professional flight dispatch experience, preferably in Part 121, Part 135, military, or international operations
• Strong situational awareness and decision-making skills in time-sensitive operational environments
• Ability to work flexible schedules, including weekends and holidays
• Proficiency with modern dispatch systems, operational software, and digital collaboration tools
• Excellent written and verbal communication skills in English

Preferred Qualifications

• Experience supporting international and complex flight operations
• Familiarity with ETOPS, oceanic operations, and international permit coordination
• Knowledge of SMS reporting processes and operational risk management
• Experience in technology-enabled or digital-first operational environments
• Pilot or aviation enthusiast

Benefits

• Annual Leave: 23 days, rising with service up to 30 days (Year 14)
• Bank holidays (UK) Observed annually
• Enhanced Parental leave (maternity and paternity)
• Flight Benefits: Receive up to US $7,500 annually for flight training
• Rewards & Recognition program
• Discount Program
• Private Medical Insurance
• Group Personal Pension