[Hiring] Flex Team Technician @Acosta

Role Description

The Flex Team Technician is a high-performance, field-based role focused on operational excellence across multiple sites. This position requires technical precision, autonomous execution, and measurable impact.

• Operational Audits: Conduct structured audits of site operations and equipment; deliver compliance reports with actionable recommendations.
• Issue Triage & Resolution: Rapidly assess and resolve technical issues; escalate systemic problems with root cause analysis.
• Equipment Installation & Configuration: Install and upgrade hardware; validate performance and integration.
• Process Engineering Support: Identify inefficiencies; collaborate with engineering and operations teams to pilot and implement improvements.
• Documentation & Reporting: Maintain accurate logs of activities, issues and resolutions; submit weekly KPI-based summaries.
• Cross-Site Support: Provide coverage across multiple markets; adapt to varying conditions and team dynamics.

• Technical Skills - Baking & Cake Decorating:
• Cake Decorating experience
• Recipe Execution: Accurately follows specs for breads, pastries, cookies, and cakes, for size and consistency.
• Temperature Control: Manages oven settings, baking times, and cooling processes to ensure correct spec execution.
• Icing Techniques: Proficient in icing applications.
• Piping Skills: Uses piping bags and tips to create borders, flowers, lettering, and intricate designs per spec sheet.
• Food Safety & Sanitation: Maintains hygienic workspaces and handles ingredients safely.
• Allergen Awareness: Understands common allergens.
• Time Management: Use of baking and decorating timelines to meet deadlines, and member custom orders.
• Customer Collaboration: Communicates with clients to understand their vision and deliver personalized results.

Qualifications

• High School Diploma/GED required; Associate degree preferred.
• Minimum 2+ years technical or operational experience in food service, retail, or process engineering preferred.
• Ability to lift up to 30 lbs; stand/walk for extended periods.
• Valid driver’s license; ability to drive long distances.
• Available for overnight travel.
• Available for occasional weekend work (Demos and Food Shows).
• Must be available to work nights and holidays.
• Comfortable working in extremely cold conditions; refrigerated/freezer environments; PPE provided.
• Effective communication skills; bilingual (English + second language) preferred.
• Must be at least 21 years old for travel credentialing requirements.
• Vision sufficient to operate standard tools and equipment.

Company Description

Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

• Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping.
• Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online.
• Our merch reps make brands shine in retail locations across the world.
• With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry.
• We understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options.