[Hiring] First Shift Supervisor @Pathways Vermont

Role Description

The Vermont Support Line provides phone support that is free, confidential, nonjudgmental and available to all Vermonters 24/7. The Vermont Support Line is staffed by individuals who acknowledge that they have experienced a broad range of struggles of their own and are willing to be open about them utilizing the principles of Intentional Peer Support.

Shift supervisors oversee daily operations, assist with scheduling, recruitment, and training, and provide 1:1 supervision to team members. Supervisors will spend at least 50% of their time offering peer support to callers.

• Available Positions: 1
• Location: Remote (Applicants must be Vermont residents)
• Schedule: Full-Time (35-40 Hours weekly, 5 days a week, 7a-3p)
• Flexible scheduling with at least one weekend shift required

Qualifications

• Must live and work in Vermont
• Must have the ability to attend 1 team meeting monthly and 1 supervision weekly
• Direct lived experience of what is commonly referred to as a mental health challenge or crisis (not solely substance use challenges), and a willingness to share when appropriate
• Ability to meet the requirements of the Certified Peer Support Provider (CPSP) process with The Copeland Center
• Ability and willingness to share one’s own life experiences with intentionality and thoughtfulness
• Commitment to providing quality peer support and alignment with peer values/ethics
• Excellent interpersonal skills and the ability to form relationships with individuals from diverse backgrounds and experiences including people who have experienced marginalization, oppression, and injustice
• Willingness to self-reflect, learn, and take responsibility
• Willingness to practice new ways of being in relationships and to seek support when needed
• Ability to negotiate crisis situations and set professional boundaries and personal limits
• Risk and discomfort tolerance
• Willingness to try to find reconnection after disconnection
• Ability to work independently and as part of a team
• Advanced computer literacy skills - experience with Google Suite preferred
• Ability to multitask between phone calls, text line, and team communication
• Ability to independently meet job requirements
• High school degree or comparable work experience
• Availability to work occasional holidays

Requirements

• Must have the ability to work at least 1 weekend shift
• Must have the ability to work on-call for 1 shift outside of regular schedule and respond within 30 minutes
• Must have the ability to independently identify where feedback may be useful
• Comfort with providing and documenting structured guidance and feedback
• Demonstrated professional writing skills, including the ability to complete formal performance documentation as needed
• Knowledge of community resources and supports
• Ability to successfully complete tasks with minimal oversight

Preferred Qualifications

• At least one year of experience working in previous peer support roles and understanding of the peer movement’s history
• Professional peer support experience, Intentional Peer Support certification, and CPSP certification
• At least one year of supervisory experience
• Group facilitation experience
• Awareness of or experience with at least two of the following: the consumer/psychiatric survivor/ex-patient movement, mad pride movement, neurodivergence, risk reduction, and healing justice and disability justice

Working Conditions/Physical Demands

• Ability to work from home independently in a confidential space with limited distractions
• Reliable internet connection
• Daily operation of a computer and virtual phone software
• Frequent talking and listening in participation of exchanging ideas through spoken word and occasional receipt and giving of detailed information through oral communication
• Frequent utilization of close visual acuity and reading from a computer screen, must be able to read information captured in type
• Frequent typing and communicating with team members in a group chat
• Regular participation in virtual meetings
• Moderate reading responsibilities
• Occasional exposure to high levels of noise and persons who are upset, angry, or in an extreme state
• For training purposes if needed, ability to work in an office setting either with others and/or independently
• Your supervisor may utilize various remote technology tools to monitor work from home performance and output

Compensation

• $23 - $26 per hour

Benefits

• Medical, dental and vision insurance
• Long Term Disability/Life Insurance
• Paid Time Off (accrual of 210 hours per year to start)
• 9 Paid Holidays Annually
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Longevity Recognition Rewards
• Access to a wide variety of Pathways facilitated trainings including Intentional Peer Support