[Hiring] Field Technician @RealPage, Inc.

Role Description

The Field Technician III is responsible for the installation, maintenance, and troubleshooting of submetering devices and wired and wireless internet services in a commercial environment. The role requires hands-on technical skills, strong problem-solving abilities, and the capability to work independently or as part of a team.

This position requires a clean driving record, background check, and drug screen.

Responsibilities

• Installation:
  • Install sub metering systems for electricity, water, gas, and other utilities.
  • Install wireless access points, unmanaged switches, and managed switches in an MDU setting.
  • Perform site surveys to assess the best locations for equipment.
• Maintenance & Troubleshooting:
  • Diagnose and resolve technical issues related to sub-metering equipment and managed internet services.
  • Perform testing and maintenance for all installed systems and services to ensure customer satisfaction.
• Testing and Configuration:
  • Test and calibrate sub-metering equipment to ensure accurate readings.
  • Use network testers and specialized tools to verify proper installation and system performance.
  • Use a laptop to perform speed testing and provide a detailed report.
  • Configure wireless access points, including SSID settings, encryption, and channel selection.
  • Ability to use fiber testing equipment to verify light levels and fiber locations.
• Documentation:
  • Provide detailed records of inventory, vehicle, installations, maintenance, and service activities.
  • Prepare and submit reports on completed work, including any issues encountered and solutions implemented.
  • Ensure all work complies with industry standards and safety regulations.
• Safety Compliance:
  • Adhere to all safety protocols and guidelines during installation and maintenance work.
  • Use personal protective equipment (PPE) as required.
  • Meet all safety requirements and attend required safety classes on job sites.
  • Ensure all work complies with industry standards and safety regulations.
• Travel Requirements:
  • This position requires frequent travel to various locations.
  • Must be available to travel on short notice, often with minimal advance warning.

Qualifications

• High school diploma or GED required; technical certifications in electrical systems, networking, or related fields preferred.
• A minimum of 3-5 years of experience in one of the following fields: Networking, submetering devices, or construction with a strong background in low voltage work, installation services, or IoT.
• Strong communication and interpersonal skills, with the ability to track, analyze, and report on project completion.
• Excellent troubleshooting skills and the ability to adapt to changing project requirements.
• Must have valid State Driver’s License and non-negligent driving record. Must have reliable transportation to work.

Preferred Knowledge/Skills/Abilities

• Experienced in a customer-facing role, self-motivated with passion and enthusiasm.
• Polished professional - someone that loves the technology and works to hone their craft.
• Good problem resolution and analytical skills (troubleshoot technical issues, communicate, and document solutions to non-technical parties).
• Proficiency in installing network hardware and cabling, IoT, or sub-metering devices.
• Prior experience with testing, toning, and terminating cat5/cat6 cabling.
• Prior experience with testing and lasering fiber optic cables.
• Prior experience with network testing and terminating tools (e.g., ethernet tester, light meter, ethernet crimpers, etc.).
• Prior experience in deploying network protocols (Wi-Fi, BLE, ZWAVE, LoRa).
• Prior experience in reading technical blueprints and creating as-built documentation for general contractors and integrators.
• Prior experience with access control systems (Brivo, Butterfly MX and/or Chirp).
• Strong understanding of electrical systems and network fundamentals.

Physical Demands and Working Conditions

• Occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear.
• Ability to operate a personal computer and express or exchange ideas by means of the spoken word.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Regular need to write or use a keyboard to communicate through written means.
• Extensive travel as required by the business.
• May be required to lift or move 50+ pounds.
• Must be capable of climbing up to a 12 ft ladder, working in confined spaces, rooftops, and construction sites.
• Must participate & secure an OSHA 10/30 certification.
• Must follow and adhere to RealPage policies and field guidelines.

Benefits

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Pay Range

USD $21.54 - USD $36.63 /Hr.