[Hiring] Field Service Technician @Siemens Healthineers

Role Description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

The Field Service Technician (FST) is primarily engaged in completing preventive maintenance tasks on Varian Medical Systems (VMS) linear accelerator and imaging systems, ensuring that our customers’ equipment operates efficiently. The Hardware FST is responsible for performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines.

Job Role:

• Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures.
• Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region.
• Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives or leadership.
• Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures.
• Communicate required follow up actions to primary assigned representative.

Qualifications

• Excellent time management and professional communication skills both internal to Varian and externally to customers.
• Ability to develop and maintain strong customer relationships through utilization of strong written, verbal, and interpersonal communication skills.
• Frequent use and application of technical documentation (both electronic and paper documents), standards, principles, concepts, and techniques in the field.
• Basic knowledge of electronic, electro-mechanical, pneumatic, hydraulic, and plumbing systems.
• Familiar with basic operation of handheld test equipment used for verification/checkout of electronic equipment to include Digital Multimeter (DVM/DMM), and Digital Oscilloscope.
• Basic technical experience with micro-computers/PC based systems.
• Basic technical knowledge and experience with simple hand tools.
• Maintain Vendor Credentialing status and compliance with both company and customer defined requirements necessary to gain customer site access, unless prohibited by law.
• Minimum: HS Degree or Equivalent Preferred: Vocational training or military experience with electronics.

Requirements

• Be able to understand and utilize the escalation process to Field Service Representative, Management, Service Delivery and Support, Product Support Engineering, Applications Required Certifications and Training.
• Has completed all required VMS training classes for HW Preventive Maintenance.
• Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
• Strong ability to manage customer expectations while building and maintaining positive relationships.
• Candidate must live within close proximity or be willing to relocate to the Greater Boston area.
• This is a field based "remote" position that requires onsite work at several local customer locations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time