[Hiring] Field Support Manager @Advanced Micro Devices, Inc

Role Description

Join AMD as part of a high-impact, customer-facing team supporting strategic cloud customers across the EMEA region. In this commissioned technical sales role, you will work at the intersection of cutting-edge cloud technologies and real-world customer challenges, partnering with leading public cloud providers and enterprise engineering teams. You’ll collaborate closely with Account Executives, internal subject matter experts, and customer stakeholders—from hands-on engineers to senior leaders—to showcase how AMD solutions power modern cloud workloads. This role offers the opportunity to deepen your expertise in cloud infrastructure, influence large-scale deployments, and directly contribute to AMD’s growth within the cloud ecosystem. Expect a fast-paced, highly collaborative environment where innovation, curiosity, and customer impact are at the core.

Qualifications

• Technically strong and customer-focused professional
• Enjoy solving complex problems and translating technology into business value
• Thrive in a collaborative environment
• Confidently engage with both technical and non-technical audiences
• Proactive mindset with strong communication skills
• Ability to influence without authority
• Curious, adaptable, and motivated by impact
• Passion for cloud technologies and continuous learning
• Comfortable navigating ambiguity while maintaining a high level of ownership and accountability

Requirements

• Partner with Account Executives to shape and execute customer account strategies
• Identify customer challenges and align AMD cloud solutions to business and technical needs
• Deliver hands-on technical support to engineers and developers on workload optimization and deployment
• Collaborate with AMD subject matter experts to address complex technical scenarios
• Design, test, and validate solutions to support successful customer evaluations and production deployments
• Lead technical workshops, training sessions, and customer engagements
• Articulate AMD’s value proposition and competitive differentiation in cloud environments
• Capture and share customer feedback to influence product, engineering, and go-to-market teams
• First 3 months: Build strong understanding of AMD solutions, customer landscape, and key workloads; begin supporting technical engagements
• First 6 months: Independently lead customer interactions, contribute to deployments, and influence technical decisions
• First year: Become a trusted advisor to customers and internal teams, driving measurable growth in AMD adoption

Preferred Experience

• Experience in a customer-facing technical role within cloud environments (AWS, Azure, or Google Cloud)
• Strong knowledge of IaaS/PaaS offerings and cloud-native architectures
• Experience with workloads such as databases, web services, containerized environments, AI/ML, or data analytics
• Familiarity with Linux environments, performance optimization, and profiling tools
• Experience with both cloud infrastructure and on-premise systems

Academic Credentials

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field preferred
• Cloud certifications such as AWS, Azure, or GCP are desirable

Benefits

• AMD benefits at a glance