[Hiring] Field Specialist @Techtronic Industries - TTI

Role Description

Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening for a Field Specialist – RYOBI Experience Team to be responsible for providing best-in-class support for TTI brand riding mower programs by professionally engaging customers and service centers in the field to expand the riding mower program. This includes covering a territory to diagnose and repair riding mower units in the field, training and recruiting service centers, and working closely with the engagement center in Anderson, S.C.

• Responsible for covering a large territory for riding mower customer support
• Diagnosing and repairing TTI riding mowers in the field
• Recruiting and training new service centers for riding mower repair programs
• Training existing service centers within territory on current and new riding mowers
• Being a subject matter expert on riding mower programs
• Visiting customer residences to diagnose and repair mowers
• Visiting service centers when needed for repair assistance
• Keeping constant communication channels open with all TTI parties
• Conducting phone support for customers and service centers when needed
• Providing performance reports when requested
• Working with engineering and project management on current issues identified
• Keeping an organized and clean company provided work vehicle and tools
• Other duties as assigned

Qualifications

• Extensive travel within territory and some overnight stays
• Must be mechanically inclined - Specific rider repair training will be provided
• Must be able to problem solve and have critical thinking skills
• Prior presenting and/or training skills preferred
• Must demonstrate strong written and oral communication skills
• Must have the ability and desire to satisfy consumers and end-users with little guidance or management intervention
• Empathy and ability to relate to customers is necessary