[Hiring] Field Services Enablement Specialist @Ridgeline

Role Description

Are you a software integration expert who enjoys improving how enterprise implementation teams deliver technical solutions? Do you thrive on standardizing complex integration workflows and enabling others to implement with confidence? Are you excited to partner across Product, Consulting, and Customer teams to build scalable implementation practices that accelerate customer success? If so, we invite you to be a part of our innovative team.

As a Field Services Enablement Specialist, Technical Consulting at Ridgeline, you will serve as the subject matter expert for technical implementation methodologies and integration best practices across our services organization. Your work will directly influence how customers integrate with Ridgeline's platform, helping accelerate partner readiness, standardize delivery, and improve implementation quality across a growing ecosystem of consulting partners. In this role, you will leverage cutting-edge technologies—including AI tools like ChatGPT, Gemini, Claude, and Glean—to improve documentation, training, implementation methodology, and operational efficiency across our services organization.

You must be work authorized in the United States without the need for employer sponsorship.

The impact you will have

• Serve as the primary subject matter expert for Ridgeline's technical implementation methodology, including API integrations, ETL workflows, data migrations, and system-to-system connectivity.
• Partner closely with Product Management to translate new product capabilities and customer feedback into scalable implementation standards and best practices.
• Define, document, and continuously improve standardized implementation methodologies for technical integration workstreams across customer engagements.
• Build and maintain a delivery assurance framework that ensures partner-led implementations consistently meet Ridgeline's quality standards.
• Enable and support third-party consulting partners through onboarding, training, office hours, documentation, and structured shadowing opportunities.
• Develop and own technical learning paths and curriculum for Ridgeline Academy, preparing internal consultants and partner consultants to independently lead customer implementations.
• Provide strategic guidance for complex customer implementations, helping implementation teams navigate challenging integration architectures and technical design decisions.
• Collaborate with consulting teams, sales teams, and implementation partners to design scalable integration solutions for sophisticated investment management organizations.
• Identify implementation inefficiencies, drive process improvements, and lead change management efforts that improve consistency and scalability across the services organization.
• Capture feedback from customer implementations and partner engagements to influence product enhancements, implementation tooling, and delivery methodologies.
• Build scalable partner enablement frameworks that reduce partner ramp time and support an expanding ecosystem of implementation partners.
• Foster a collaborative environment by openly sharing knowledge, mentoring consultants, and promoting a culture rooted in ownership, transparency, and continuous improvement.

Qualifications

• 5+ years of experience implementing enterprise SaaS solutions with a strong emphasis on technical integrations.
• Experience implementing B2B software, ideally within the investment management or financial services industry.
• Deep understanding of API-based integrations, ETL concepts, system-to-system integrations, and enterprise integration architectures.
• Working knowledge of Python or Java used within implementation or integration environments.
• Experience building, standardizing, or improving implementation methodologies across multiple customer engagements.
• Demonstrated experience enabling, mentoring, onboarding, or training consultants, partners, or customer-facing teams.
• Ability to influence and drive adoption of new implementation standards without direct management authority.
• Strong consulting presence with excellent written and verbal communication skills and the ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience partnering with Product Management to influence product direction through implementation insights and customer feedback.
• Strong curiosity, attention to detail, and passion for continuously improving implementation quality and operational efficiency.
• Willingness to learn about cutting-edge technologies while cultivating expertise in a business domain.
• An aptitude for problem solving and clear communication in fast-paced environments.
• Serious interest in having fun at work.

Bonus

• Experience implementing investment management platforms or front-, middle-, and back-office investment workflows.
• Familiarity with vendors and integration patterns commonly used within the investment management industry.
• Experience with REST APIs, Workato, MuleSoft, or similar enterprise integration platforms.
• Experience building learning programs, certification content, or enablement curriculum.
• Experience leading partner enablement or consulting partner ecosystems.
• Familiarity with Agile development methodologies and tools such as JIRA, Confluence, GitHub, and Slack.

Benefits

• The typical starting salary range for this role is: $143,000 - $179,000 OTE.
• The typical starting salary range for this role in select locations (including the San Francisco Bay Area, CA, and the New York City Metro Area) is: $158,000 - $197,000 OTE.
• Final compensation amounts are determined by multiple factors, including candidate experience and expertise.
• Opportunities for advancement in your career and the ability to make a true impact on the product.
• Participation in the Company Stock Plan subject to the applicable Stock Option Agreement.
• Rich benefits that include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans.

Company Description

Ridgeline is the first front-to-back system of record for investment managers. Founded by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday), the company was created to modernize an industry held back by outdated, disconnected technology. Powered by a single, real-time data set and embedded AI, Ridgeline helps firms automate complexity, accelerate collaboration, and deliver tailored client experiences at scale, without added headcount or risk. Ridgeline is headquartered in Lake Tahoe, with offices in New York, Reno, the Bay Area, and Dublin, Ireland. Ridgeline is recognized by Fast Company as a “Best Workplace for Innovators,” by Frost & Sullivan as a “Technology Innovation Leader,” and by The Software Report as a “Top 100 Software Company.”

Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.