[Hiring] Field Service Technician @Saft America

Role Description

The Field Service Technician is a self-starter who will deliver the desired customer service experience with technical support through remote monitoring and diagnostics and/or directly at the project's site. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

• Provide service and customer support during field visits, including integration of Li-ion battery solutions with power conversion power systems on utility scale energy storage installations (Solar PV, Wind, Grid Services, etc.). Scope of equipment shall include: Battery, Inverter, Medium Voltage Power Systems and Plant Management Systems.
• Deliver battery operations and maintenance training to customers and/or Saft third party sub-contractors of O&M services.
• Manage all onsite scheduled and unscheduled installation, repair, maintenance, commissioning, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Define product maintenance tools based on return of experience from field service work scope. Share this information with Saft ESS Product Engineering so the respective programs are established to develop such tools solutions.
• Apply safety first culture on all processes and execution activities.
• Document field service technical knowledge in revision controlled work instructions, user and maintenance manuals, services processes and procedures.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Provide Remote Monitoring and Diagnostics support to Saft's ESS installed base. Troubleshoot field issues by performing data analysis and liaising with Saft ESS Engineering, Quality, and Safety teams.

Qualifications

• High School diploma or equivalent GED, Technical degree or certification helpful.
• Ability to troubleshoot, test, repair and service technical equipment.
• Proven Field Service experience.
• Ability to work flexible shifts and to adapt to changing work schedules.
• Familiarity with mobile tools and applications.
• At least 5 years experience preferred in energy storage, power generation, or power electronics.

Benefits

• Generous compensation based on market standards.
• Healthcare and wellness programs.
• Adoption assistance.
• Discounted stock purchase.
• Career development and recognition programs.
• Parental (maternal and paternal) leave.
• 401K retirement contribution match at 7%.
• Educational assistance (tuition reimbursement).
• Short-term Disability (STD).
• Paid holidays and paid vacation.
• Paid employee referral award.

Company Description

Saft is a global battery company like no other! Our long experience and pioneering spirit, combined with our unique industrial approach, puts us in a leading position to meet the needs of the most demanding customers. Our batteries and battery systems make a difference in every market sector they serve.

• Established in 19 countries and supported by our 16 production sites.
• More than 4,300 employees around the world.
• More than 3,000 customers across a range of industries.
• Since 2016, Saft is a wholly owned subsidiary of TotalEnergies.
• TotalEnergies operates in approximately 120 countries and places sustainability at the core of its strategy, projects, and operations.