[Hiring] Field Service Technician @Trojan Technologies

Role Description

The Field Service Technician is responsible for service, repair and/or installation of products at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts. Key responsibilities include:

• Diagnosing system failures and determining the most cost-effective solution.
• Escalating complex issues to a greater level of technical support or quality reporting system.
• Developing new customer service/product agreements.
• Responding to customer support calls within an assigned territory.

This position is part of the Field Service department located in Dallas, TX and will be remote.

In this role, a typical day will look like:

• Cultivating key customer relationships to interpret their needs and requirements.
• Utilizing fellow team members to efficiently and effectively service customers.
• Supporting customers from commissioning through the purchase of their next Trojan system.
• Solving problems, evaluating systems and/or processes to isolate root causes, and implementing corrections as required.
• Bringing unique solutions (as needed) to meet customer requirements and drive product improvements.
• Traveling approximately 80% to 90% of the time within the U.S., with occasional travel to Canada.

Qualifications

• 3 to 5 years of Field Service experience.
• Demonstrated experience reading and interpreting mechanical, electrical, and P&ID drawings.
• Strong electrical background.
• Experience working with cross-functional teams such as Engineering, Sales, and Operations to resolve site-specific issues.
• Previous experience traveling for work.
• Valid driver’s license.
• Valid passport for travel to Canada.

Requirements

• Working with PLC’s, specifically Allen Bradley, WAGO, and Siemens (preferred).
• Familiarity with gates and actuators (preferred).
• Knowledge of water treatment plant processes (preferred).
• Implementing LEAN thinking principles to enhance customer maintenance programs (preferred).
• Working with external Contractors and Engineers (preferred).

Benefits

• Company Vehicle, Phone & Company Credit Card.
• Travel & Explore.
• Professional onboarding and training options.
• Powerful team looking forward to working with you.
• Career coaching and development opportunities.
• Health benefits.
• 401(k).