[Hiring] Field Service Advanced Response Technician @Hach

Role Description

Reporting to the Field Service Manager, the Field Service Advanced Response Technician is responsible for solving complex instrumentation and application challenges, supporting technical escalations, and delivering solutions that help our customers operate with confidence. You’ll combine advanced troubleshooting expertise with practical application knowledge while also helping strengthen the broader service organization through coaching and knowledge sharing.

This position is part of the Field Service department based out of Houston, TX and will be remote.

In this role, a typical day will look like:

• Troubleshoot, repair, calibrate, and restore Hach Core and designated Complex instrumentation.
• Own complex customer and technical issues through resolution.
• Serve as a field escalation resource for product, application, hardware, software, communications, and networking issues.
• Perform root cause analysis and implement solutions for recurring or high-impact problems.
• Assess customer applications, operating conditions, installation practices, and process variables to identify the source of technical issues.
• Partner with Product Support, Applications, Engineering, and Service teams to resolve complex customer challenges.
• Manage service priorities and customer needs across your assigned territory.
• Share technical expertise through coaching, mentoring, and knowledge transfer.

Qualifications

• HS Diploma or Equivalent is Required
• A valid driver’s license and acceptable driving record are required.
• Advanced troubleshooting and repair experience supporting Complex instrumentation.
• 3 or more years of demonstrated ability to resolve complex technical and application issues using structured problem-solving.
• Strong customer communication, organization, prioritization, and independent decision-making skills.
• Strong experience providing documentation to customers regarding the work performed on their equipment.

Requirements

• Municipal or industrial water and wastewater applications.
• Industrial communications, networking, SCADA, or integrated process instrumentation.
• Technical coaching, mentoring, or field-based knowledge sharing.
• Associate’s or technical degree, or an equivalent combination of education and experience, preferred.

Benefits

• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• Health benefits
• 401(k)
• Company vehicle, cell phone, laptop, and credit card
• Earn rewards for traveling