[Hiring] Field Service Representative @CSA Group

Role Description

The Field Service Representative maintains the integrity of the CSA registered mark by conducting factory inspections and safeguarding ongoing conformity of products bearing the CSA Mark.

• Conduct factory inspections at CSA authorized factories (remote and on-site).
• Select representative product samples to audit; determine if sample complies with all applicable standards and Certification report; review quality control and testing documentation.
• Prepare Factory Inspection Reports (FIR), Initial Factory Evaluation (IFE) reports, and consumer product evaluation reports to document inspection findings per procedures and work instructions.
• Review previous FIR's to determine if previous deviations have been corrected.
• With supervision, determine satisfactory corrective action and time frame to implement the changes; determine if non-compliance merits stop shipments, re-investigation or removal of CSA mark and take appropriate action.
• Maintain contact with clients by following up, providing information, and responding to inquiries.
• Keep current on new services available and communicate these to clients as necessary and assist clients with making changes to their records (address, company name, etc) with CSA.

Qualifications

• Electrical, Mechanical or Chemical Engineering or Associates Degree
• Licensed Electrician with related experience
• Bachelor’s Degree in Engineering
• 3-5 years experience (industry related experience will be an asset)
• Ability to work remotely and independently (Home office)
• Strong-effective communication skills
• Strong conflict resolution skills to handle difficult situations
• Ability to read and interpret engineering drawings and test data
• Computer skills (word processing, e-mail)
• Usage of calibrated measurement instruments, high voltage test equipment, hand tools
• Ability to manage multiple inspection files and changing schedules and deadlines with supervision
• Working knowledge of laboratory instrumentation, as well as general laboratory procedures as they relate to performing factory inspections
• Good communication skills in English (oral and written); knowledge of an additional European language (i.e.: German or French or Italian) welcome
• Ability to travel as needed and/or with short notice; this job requires 75% of travelling.

Benefits

• An interesting and highly varied job
• Permanent full time contract
• Flexible working hours
• Generous Pension
• Life Insurance
• Private Medical Insurance and Cashplan
• Cyclescheme
• Tuition Reimbursement Scheme
• Referral Incentives
• Rewards & Recognition
• Service Awards
• Wellness Reimbursement
• Enhanced Family Friendly Leave