[Hiring] Field Service Engineer @Alcon

Role Description

As a Field Service Engineer (m/f/d), you will be responsible for carrying out installation, emergency repair, preventive maintenance and performing retrofits and upgrades on Alcon surgical equipment within the assigned territory in Switzerland. In addition, you will be expected to negotiate service agreements that contribute to meeting and exceeding sales goals.

In this role, a typical day will include:

• Perform corrective and preventive maintenance, retrofits, upgrades, and system installations.
• Establish and maintain a high level of customer satisfaction.
• Promptly address customer concerns, quality assurance and medical safety issues.
• Manage daily schedule while maintaining accurate and timely communications with customers, dispatch, managers, regional and cross-functional teams.
• Maintain all administrative responsibilities in a timely and accurate manner.
• Assist Sales, Clinical and In-house team including other Field Service Representatives as needed.
• Manage inventory, keep accurate records, and promptly return unused and failed parts.
• Promote/sell service contract offerings to customers and assist Sales in selling service agreements to customers within the assigned territory as needed.

Qualifications

• Bachelor’s degree or technical education in electrical, mechanical, biomedical, optical engineering or a related field.
• Fluency in German and English.
• Residence in Switzerland (German-speaking part).
• Valid driver’s license and willingness to travel throughout Switzerland.
• Strong technical troubleshooting and problem-solving skills.
• Experience servicing complex technical equipment, medical devices, laboratory equipment or industrial systems.
• Ability to work independently from a home office and in the field.
• Professional communication skills in customer-facing environments.

Requirements

• Experience with medical devices, surgical equipment or healthcare technology (NICE TO HAVE).
• Knowledge of ophthalmic or surgical systems (NICE TO HAVE).
• Experience working in hospitals or operating theatre environments (NICE TO HAVE).
• Previous field service experience in a customer-facing role (NICE TO HAVE).

Benefits

• A competitive salary package with fixed salary and bonus.
• A flexible work environment with competent and committed colleagues.
• Training in systems and products.
• Possibility to adapt your work schedule to your needs - please note that this role is a field role and most of the time (up to 80%) will be spent travelling and visiting customers.