[Hiring] Field Engineer @Ampd Energy

Role Description

Ampd Energy is seeking a Field Engineer/Technician to provide technical support and repair services for our suite of Battery Energy Storage (BES) products. This position will report to our Director, Global Service (based in the US) and be based remotely in the Perth metro area.

This is a highly hands-on role that requires flexibility to travel to customer sites across Australia as needed, with occasional work outside standard working hours and on weekends.

On a typical day, you’ll be:

• Diagnosing and resolving BESS (battery energy storage system) issues remotely.
• Guiding customers through next steps to resolve their issues.
• Partnering with internal teams to troubleshoot complex engineering problems.
• Documenting technical solutions for other technicians.
• Creating and managing service tickets to track issues.
• Working closely with the supply chain to organize and maintain spare parts inventory within your region.

Strong customer communication skills are essential, as you’ll frequently support customers remotely and, when required, travel on site to resolve more complex issues in person. You’ll also help identify, coordinate, train, and manage local contractors to support service work at remote locations.

As part of a small, but growing team in Australia, this role offers opportunity for career growth.

Qualifications

• Relevant experience working physically around high power equipment.
• Proficient with electronic equipment, power tools, and troubleshooting electrical systems.
• Trained as an Electrical Technician, Electrician, or Electrical Engineer, preferably with renewable energy systems.
• Valid driver’s license with access to a vehicle (vehicle allowance and reimbursement for mileage provided).
• Strong understanding of electrical safety, testing procedures, and relevant regulations.
• Ability to read and understand electrical drawings and manuals.
• Effective working both independently and as part of a team.
• Good command of written and spoken English.

Requirements

• Provide remote and sometimes local expert technical support to customers, solving challenges and ensuring seamless product performance.
• Install and commission products on customer sites.
• Teach our distributors and contractors how to service and use our products.
• Be an excellent problem solver to diagnose and root cause issues.
• Create/write up test reports, service reports, new knowledge base articles, and ticketing to organize issues.
• Help collect and analyze data regarding product reliability, usability, and performance.
• Provide invaluable feedback to our engineering and sales team to improve our future products.

Benefits

• Competitive benefits.
• Strong opportunities for professional growth.
• Collaborative, multinational work environment.