[Hiring] Field Claims Specialist II - Property Contents @Nationwide

Role Description

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This is a work-from-home position with day travel to policy locations (on average 3-4 days a week) via company vehicle (personal use, gas and maintenance included). Claims inspections will include onsite and virtual inspection.

The selected individual must reside in the respective territory:

• Territory: This role will cover Northern California, however, has the possibility of overnight travel in same state or another state in territory as needed. (Up to 50% travel)
• Ideal Candidate Locations: The ideal candidate will live in the Sacramento, CA area.
• Relocation assistance may be available for qualified candidates who reside more than 50 miles outside of the ideal candidate locations listed.

As a Property Contents, Field Claims Specialist, you'll assist with the investigation and evaluation of moderate to severe losses focusing on the contents portion of the loss. You will meet with customers or their representative to complete an inventory of damaged contents and conduct research to establish pricing for damaged contents. During the claim, you will work with vendors on cleaning, restoring and replacing damaged contents.

Qualifications

• 5 years of insurance field/property claims handling or adjusting experience (large loss - preferred)
• Solid experience/proficiency with Xactimate
• Solid experience writing own estimates and handling claims start to finish
• Construction background/experience - Residential, Roofing, Remodeling, water mitigation, etc.
• Strong customer service competency
• Strong written & verbal communication skills

Requirements

• Handles all assigned claims, promptly and effectively, with little to no direction and oversight.
• Makes decisions within delegated authority as outlined in company policies and procedures.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy.
• Maintains current knowledge of insurance and applicable product/services, court decisions which may impact the claims function, current guidelines in the claims function and policy changes and modifications.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.
• Partners with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities.
• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
• Mentors less experienced claims associates and helps with training/presentations as assigned by claims management.
• May perform other responsibilities as assigned.

Benefits

• Medical, Dental, Vision
• 401k with company match
• Company-paid Pension plan
• Paid time off and more