[Hiring] Field Application Specialist @Sartorius Corporate Administration

Role Description

Join our Technical Sales BioAnalytics Central Europe team as a Field Application Specialist BioAnalytics North Germany (x|f|m) and play a key role in providing application expertise, technical consultation and customer-facing product support for the Incucyte® Live-Cell Analysis System portfolio across the customer lifecycle. By enabling the successful application of the portfolio within customer processes, you will help our customers make effective use of our solutions and contribute to what matters most: better health for more people. This is a home-based position in Berlin, Hamburg or North Rhine-Westphalia. You will become part of a team of nine dedicated professionals who look forward to shaping the future together with you.

• Support customer evaluations, application assessments and technical consultations by translating process requirements into appropriate product and workflow recommendations to accelerate product adoption.
• Execute application trials, validations, proof-of-concept activities and customer training by designing, coordinating and documenting customer-specific evaluation, onboarding plans and outcomes to increase implementation success rates.
• Generate leads through customer interactions, meetings, pre-sales activities, presentations and seminars, while maintaining awareness of and tracking opportunities within the pipeline.
• Resolve technical inquiries, application challenges and product performance issues by troubleshooting customer processes and coordinating corrective actions with relevant functions to protect customer productivity.
• Provide application expertise throughout opportunity development by contributing technical insights, competitive positioning and solution recommendations for customer use cases to improve technical suitability of proposed solutions.
• Capture customer feedback, application trends and competitive intelligence by analyzing field observations, trial outcomes and product usage patterns and sharing actionable recommendations with Product Management and relevant stakeholders to influence portfolio enhancements.

Qualifications

• Master’s degree in Life Sciences, Biotechnology, Engineering or related field, or equivalent demonstrated professional experience.
• Initial professional experience in application support, technical support, field application, laboratory, process development or related customer-facing experience in the life sciences industry.
• In-depth knowledge of relevant products, applications and associated customer workflows.
• Ability to troubleshoot technical and application-related issues in customer environments.
• Hands‑on technical capability, including demos, trials, evaluations and customer training activities with the ability to document application findings, trial outcomes and technical recommendations in a structured manner.
• Ability to collaborate effectively across Sales, Product Management, Quality and other cross-functional stakeholders in a matrix.
• Customer orientation with the ability to understand customer needs and translate them into effective application solutions.
• Strong communication and presentation skills, able to articulate technical value to diverse stakeholders.
• Fluent in English and German.
• Willing to travel >50% as this role is heavily focused on external customers.

Benefits

• Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings.
• Work Life Balance: Remote options, flextime, flexible work schedules, sabbaticals, Workation.
• Making An Impact Right From The Start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact.
• Travel Benefits: Company car, car leasing, bike leasing, large free parking garage, good bus connections.
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network.
• This Is On Top: Home office workstation, rent subsidy and collective accident insurance.

Company Description

This position is filled within the Sartorius Lab Instruments GmbH & Co. KG. We promote diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, age groups, disabilities, and cultural backgrounds.