[Hiring] Field Application Specialist @QuidelOrtho

Role Description

At QuidelOrtho, we’re advancing the power of diagnostics for a healthier future for all. Join our mission as our next Field Application Specialist in South Western Ontario. The Field Application Specialist (FAS) is accountable for developing and nurturing strong relationships with external customers to ensure optimum utilization of QuidelOrtho products and the highest levels of customer satisfaction. The FAS is a valuable member of the Sales Account Team who is accountable for providing technical support, demonstration skills, and technical expertise for all QuidelOrtho products throughout the sales cycle. The ideal candidate should be located within the province of South Western Ontario for this position.

Responsibilities

• Customer Support (75%)
  • Develop and maintain relationships with customers at all levels of the laboratory.
  • Perform System Verification studies for new customer installations, including calibration, P&A, and patient correlation.
  • Provide troubleshooting support and training expertise to new and existing customers.
  • Assist customers with linearity, normal and reportable range verification.
• Account Team Support (20%)
  • Support sales team activities via technical product demonstrations, workflow studies, lunch and learn events, conventions, etc.
  • Provide effective and proactive communication to all members of the account team.
  • Manage all territory administrative requirements.
  • Actively solicit competitive information at customer sites and communicate trends, activity, and issues to the account team.
  • Support the development of customer profiles.
• Administration (5%)
  • Maintain safe driving record.
  • Meet or exceed all budgetary targets.
  • Complete all required paperwork in a timely fashion.
  • Perform other work-related duties as assigned.

Qualifications

• Education: Medical Laboratory Technologist Degree.
• Certification: Canadian Society for Medical Laboratory Science (CSMLS) or equivalent province accredited certification.
• Experience: Minimum 3 years of laboratory experience.
• Good working knowledge of laboratory settings.
• Excellent knowledge of QuidelOrtho products and services.
• Good analytical skills with the ability to troubleshoot complex system issues.
• Demonstrated ability to conduct adult training and “train the trainer” programs.
• Good working knowledge of all Microsoft Office programs.
• Strong organizational skills.
• Strong collaboration skills.
• Must be able to effectively communicate with internal and external customers. Both French and English languages are required.
• Travel: Ability to travel to customer sites within their assigned territory, 50% domestic. During training period, travel to the US will be required.

Requirements

• Preferred: 5 years of laboratory experience.
• Diagnostic field technical support experience.

Benefits

• Salary range: 85,000 to 95,000 CAD and is bonus eligible.
• Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
• Pension plan.
• Employee assistance program.
• Paid time off (including sick time) and paid holidays.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties.