[Hiring] Field Application Scientist @Unchained Labs

Role Description

We are building the next cool life sciences tools company, and we are looking for the next generation of high-octane sales rock stars. We want people who are willing to roll up their sleeves, sweat, think outside the box and create something special with us.

• Support the Unchained Labs Analytics
• Conduct pre-sales technical presentations and seminars
• Plan and execute demonstrations of Unchained Labs analytical instruments
• Maintain an expert-level knowledge of the Unchained Labs product line
• Proactively provide post-sales account development support
• Install, QC instruments, and train new customers, new hires and distributors
• Provide front-line technical support and work with internal escalation teams as needed
• Keep CRM system up to date with customer notes and issues
• Maintain positive customer relations
• Help Marketing department with localization of marketing activities and materials
• Willingness to work with and support the team located across the U.S. or other regions
• Assist with maintenance of the Boston lab

Qualifications

• MS degree in Biochemistry, Biophysical sciences or a related scientific field, PhD preferred
• 5+ years in customer support, FAS, or related biotech industry roles preferred
• Experience working with protein stability applications, formulations screening, biologics
• Experience working with viral vectors and/or lipid nanoparticles is a plus
• Working knowledge of laboratory techniques and fundamentals of biophysical techniques (ex. Fluorescence, UV-Vis, DSC, DLS, SLS, ITC, DSF, etc.)
• Demonstrated experience designing biological assays and solving complex scientific problems
• Experience teaching or training
• Able to lift 40 pounds
• Ability to travel up to 70% overnight when required through, but not limited to Northeast, Mid-Atlantic, Mid-west territories and East Canada
• Location- East US

Requirements

• The US base salary range for this full-time position is $110,000 - $135,000
• This salary range is an estimate, and the actual base salary may vary based on the Company’s compensation practices
• This role is also eligible for our commission program, and comprehensive health and retirement benefit programs

Benefits

• Comprehensive health and retirement benefit programs