[Hiring] Field Adjuster @Frontline Insurance Managers Inc.

Role Description

At Frontline Insurance, we are on a mission to Make Things Better, and our Field Adjuster plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.

What you can expect as a Field Adjuster:

• Handle the adjusting of the entire claim without the involvement of a Desk Adjuster.
• Collect and review all loss related facts.
• Perform an analysis under the terms of the insurance policy to make a coverage recommendation.
• Issue a payment with the applicable authority level.
• Contact insured(s) to schedule inspection of damaged property and conduct such inspections in a timely manner.
• Photograph, sketch and scope all damages (Photos on non-damaged areas are needed also).
• Compose claims correspondence.
• Keep insured(s) informed on the claims investigation.
• Determine the method and extent of investigation for each claim.
• Make assignment to outside experts or investigators when appropriate.
• Review and analyze all investigative and claim material to determine the facts of the loss.
• Interview insured(s) and witnesses to obtain loss facts.
• Document all investigative actions in the claim file.
• Analyze the policy to determine the coverage for the loss.
• Evaluate coverage and make a coverage recommendation on each claim.
• Determine the total value of the claim.
• Request and disburse claim checks/payments within authority level.
• Make payment recommendation for amounts above authority level.
• Respond to all questions in a timely manner.
• Utilize several software programs throughout the day to determine the parameters of the loss.
• Additional duties may arise as the candidate progresses.

The following duties may also apply when assisting a desk adjuster with an assignment:

• Contact Desk Adjuster as to any issues and a need for any experts (Contractor, leak detection, engineer, etc.).
• Submit a reserve recommendation to the Desk Adjuster within 48 hours of inspection.
• Email report/estimate to home office at appropriate time.
• Assist Desk Adjuster with pricing and/or technical issues.

Qualifications

• Attention to detail.
• Ability to multi-task.
• Solid written and verbal communication skills.
• Proficient with Xactimate 25 or newer.
• Effective oral, written, organizational and analytical skills required.
• Strong computer skills and the ability to work effectively under stress.
• Interpersonal skills to develop relationships with insured’s and within the system to enhance the appropriate flow of information.
• Maintain Florida 520 License.
• Will regularly use computer and certain software programs.
• Strong computer and data entry skills.
• Maintain Company image with clean apparel (shirt, badge) and vehicle functions.

Benefits

• Remote work schedule!
• Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• 401k Retirement Plan with a generous 9% match.
• Four weeks of PTO.
• Pet Insurance for your furry family members.

Company Description

At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity. We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.

Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.