[Hiring] Experience Strategy Director @AnswerLab

Role Description

As an Experience Strategy Director, you will operate end-to-end on complex client engagements, driving the creation, delivery, and evolution of AnswerLab’s experience strategy offering. You will synthesize research, map journeys, and ideate innovative solutions, producing high-quality deliverables that directly influence the CXO’s client-facing strategy.

This is a high-impact, high-visibility role in a fast-growing, scale-up environment, where processes are still evolving, and your contributions will support shaping the organization’s approach to experience strategy. You will thrive in a dynamic, entrepreneurial setting, taking ownership of projects from end to end, influencing how work is done, and helping to establish the methods, tools, and frameworks that define AnswerLab’s offering. You may also mentor 1–2 strategists or associates as you build the foundation of a team and practice that will grow with the business.

Key Responsibilities

• Become an expert in each client’s brand, business, customers, market, and competitive landscape.
• Synthesize qualitative and quantitative research, journey mapping, and ecosystem insights into actionable strategies.
• Ideate innovative solutions that balance creativity, feasibility, scalability, and measurable business impact.
• Translate insights into client-ready deliverables, including maps, blueprints, frameworks, and strategic recommendations.
• Own the development of materials and frameworks.
• Present solutions to clients and executive stakeholders.
• Ensure all deliverables are actionable, high-quality, and reflect AnswerLab’s methodology.
• Monitor emerging trends, technologies, and best practices to continuously refine offerings and client strategies.
• Partner with researchers, designers, product, CX, and business leads to deliver integrated and innovative solutions.
• Run workshops, co-creation sessions, and internal strategy discussions to ensure alignment and impact.
• Mentor strategists or associates, supporting professional development and project execution.
• Codify methods, tools, and frameworks to standardize and scale AnswerLab’s experience strategy service.
• Contribute to practice development and thought leadership within the firm.

Qualifications

• 7–10 years of experience in experience or product strategy.
• Proven ability to work independently and manage projects end-to-end.
• Experience facilitating workshops and collaborating with cross-functional teams.
• Strong storytelling, problem-solving, and strategic thinking skills.
• Demonstrated ability to mentor team members and influence outcomes.
• Familiarity with strategy and design tools: journey mapping, service blueprints, research synthesis, Figma, Miro, and other collaboration platforms.
• Experience influencing executive stakeholders.
• Curiosity and motivation to explore emerging trends, technologies, methods, and tools.

Nice to Have

• Hands-on experience in concepting solutions or prototypes.
• Experience with innovation labs, consumer testing, or complex multi-stakeholder projects.

Work Model & Travel

• Fully remote, with up to 25% travel for client workshops, co-creation sessions, and team collaboration.
• Must be comfortable leading projects independently and collaborating virtually across geographies.

Physical Requirements

• Ability to work at a computer for extended periods of time.
• Occasional extended hours may be required to meet project deadlines.
• Willingness to collaborate across multiple time zones, which may occasionally require schedule flexibility.

Additional Information

At AnswerLab, our mission is to create experiences people love. This means we strive to make our company a great place to work for people from all walks of life. Hiring people from a wide variety of backgrounds makes our company stronger and helps us achieve our mission.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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